Front Desk Salon Coordinator

CUTTING LOOSE LLC; Norwood (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

401K matching

Employee discounts

Discounted hair services and products

Training & development

Job summary

Art+Craft Salon in Norwood, MA is seeking a friendly Salon Coordinator to support day-to-day operations, guest scheduling, and front-of-house flow. You will act as liaison between guests and stylists, help maintain a polished, welcoming environment, and contribute to safe, high-quality service.

This part-time role requires 1+ year in customer service; availability Tue/Thu early afternoon, Fri and Sat; training and development opportunities; benefits include 401(k), discounts, and more.

Qualifications

• 1+ years in customer service. Experience in hair industry or related hospitality/retail industry preferred.
• Can take direction well with an eagerness to learn and excel in position.
• Tuesday and Thursday 12:45pm-4:00 pm, Friday 8:45am-5:00 pm and Saturday 7:45am-4:00pm availability.
• Potential for more hours on Wednesday if interested.

Responsibilities

• Team scheduling & shift coverage for stylists
• Daily operations support and workflow coordination with stylists
• Appointment & service-flow monitoring (timing, pacing, and transitions throughout the day)
• Staff communication (updates, reminders, and issue resolution as needed)
• Inventory tracking (supplies, backbar, retail basics) and reordering needs
• Salon standards (cleanliness, organization, and presentation)
• Training & onboarding support plus accountability follow-through
• Performance support (sales goals, service add-ons, and overall salon results)
• Perform administrative tasks necessary for the salon’s day to day operations
• Communication with Owner ( what is working or not)
• Warm client greetings and a welcoming first impression
• Phones & messages (calls, texts, emails, and client inquiries)
• Appointment management (book, confirm, reschedule, cancel)
• Accurate check-in & check-out with professional communication
• Client records (preferences, service notes, and important flags)
• Payments & receipts plus basic retail sales support
• Client concern resolution with professionalism and care
• End-to-end client experience support from arrival to departure

Skills

Customer service

Scheduling

Communication

Organization

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Paid time off
• Training & development
• Salon Coordinator

At Art+Craft Salon, we believe every great guest experience starts with listening, caring, and a

truly dedicated team. We are passionate, professional, and friendly people who value

teamwork, integrity, and exceptional service. We are looking for a salon coordinator to help us

create a welcoming, polished, and memorable experience for every client.

POSITION SUMMARY

The Salon Coordinator assists management run the day to day business of the salon, specifically, but

not limited to, guest scheduling of appointments, guests checking in/out for services and/or retail

sales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing to

and promoting overall salon safety, quality guest services while working in a harmonious and tidy

work environment with a wide variety of personality types. The Salon Coordinator performs the daily

salon operations in accordance with the policies and procedures set forth by salon management and

ownership.

REQUIREMENTS:

• -1+ years in customer service. Experience in the hair industry or related hospitality/retail industryexperience preferred. Is customer service oriented and has organizational skills.
• Can take direction well with an eagerness to learn and excel in position
• Tuesday and Thursday 12:45pm-4:00 pm, Friday 8:45am-5:00 pm and Saturday 7:45am-4:00pm availability.
• Potential for more hours on Wednesday if interested.

Benefits

• 401(k)
• 401K matching
• Employee discounts
• Discounted hair services and products
• Training & development

Responsibilities

• Team scheduling & shift coverage for stylists
• Daily operations support and workflow coordination with stylists
• Appointment & service-flow monitoring (timing, pacing, and transitions throughout the day)
• Staff communication (updates, reminders, and issue resolution as needed)
• Inventory tracking (supplies, backbar, retail basics) and reordering needs
• Salon standards (cleanliness, organization, and presentation)
• Training & onboarding support plus accountability follow-through
• Performance support (sales goals, service add-ons, and overall salon results)
• Perform administrative tasks necessary for the salon’s day to day operations
• Communication with Owner ( what is working or not)

Client-Facing Responsibilities

• Warm client greetings and a welcoming first impression
• Phones & messages (calls, texts, emails, and client inquiries)
• Appointment management (book, confirm, reschedule, cancel)
• Accurate check-in & check-out with professional communication
• Client records (preferences, service notes, and important flags)
• Payments & receipts plus basic retail sales support
• Client concern resolution with professionalism and care
• End-to-end client experience support from arrival to departure

Disclaimer: The above noted job description is not intended to describe, in detail, the multitude of

tasks that may be assigned, but rather to give the employee a general sense of the responsibilities

and expectations of his/her position. As business needs change, the essential functions of this

position may also change.

Website: Artandcraftsalon.com Instagram: @artandcraftsalon