Part-Time Retention Representative

Praxy; Northern (KY); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Paid training

401(k) with company match

Medical, Dental and Vision Insurance

Internet stipend

Casual dress code

Work-from-home environment

Job summary

Endurance Warranty Services is seeking energetic Retention Representatives to retain business clients and educate customers on the value of Vehicle Service Contracts. The role supports part-time hours with a path to full-time income, requiring strong closing and negotiation abilities and a background in call-center retention.

The position emphasizes customer-focused retention strategies, high-volume CRM use, and proactive problem-solving in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3–5+ years of retention/renewals or customer account management experience.
• Part-time availability Mon-Fri 12:00 PM–5:00 PM CST.
• Experience in automotive warranty, insurance, banking, or vacation ownership is a plus.
• Proven closer with ability to handle tough objections and deliver results.
• Call center or inside sales experience required.
• Tech-savvy and able to multitask across CRM platforms.
• Goal-driven and motivated by performance-based income.

Responsibilities

• Increase retention rates and meet retention goals.
• Listen actively to overcome concerns and reinforce value for ongoing contracts.
• Identify customer needs, negotiate solutions, and keep deals on the books.
• Operate in a fast-paced call-center environment with high-volume CRM use.
• Influence customers to recognize contract value and renewals opportunities.
• Explain contracts and manage ongoing customer relationships.
• Coordinate with management; camera usage required for training and meetings.
• Additional duties as needed.

Skills

Retention experience

Closing skills

Call center experience

CRM proficiency

Negotiation

Education

High school diploma or GED

Tools

CRM platforms

Job description

Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.

We’re growing fast and looking for Retention Managers, Retention Representatives, and Retention Specialists who know how to close, negotiate, and retain customers . If you’ve worked in car warranty, insurance, automotive, banking, vacation ownership, or call center retention , this is your chance to join a winning team working part-time hours and earning a full-time income!

We are currently hiring for the following shift:Monday-Friday 12:00PM-5:00PM CST

Key Responsibilities :

• Consistently increase retention rates and achieve retention goals.
• Superb listening skills with the ability to overcome customers' initial concerns and objections to keep them on board, driving customer retention by reinforcing the value and peace of mind provided by the coverage and continued benefits their Vehicle Service Contract provides.
• Identify customer needs, negotiate solutions, and keep the deal on the books.
• Strong background in a call-center environment
• CRM and technology aptitude to handle multiple platforms at a high volume and fast pace
• Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract.
• Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations.
• Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving!
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
• Other duties as assigned or as business needs arise.

Keys to Success:

• High school diploma or GED certificate.
• 3–5+ years of experience in retention, renewals, or customer account management.
• Available for part-time employment Monday-Friday 12PM-5PM CST.
• Background in automotive warranty, insurance, banking, or vacation ownership industries is a plus.
• Proven closer who can handle tough objections and deliver results.
• Call center or inside sales experience required.
• Tech-savvy with the ability to multitask across CRM platforms.
• Goal-driven, loyal, and motivated by performance-based income.

Compensation: $18.00 + Commission

The candidate(s) offered this position will be required to submit to a background investigation. Endurance is an E-Verify employer.

PHYSICAL REQUIREMENTS:

• Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing
• Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging.
• In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required.
• Must be able to lift 25 pounds.

Our benefits include:

• Benefits as an industry leader, Endurance provides competitive compensation with full and part time opportunities—but that’s just the beginning.
• Competitive salary with uncapped commission potential.
• Paid training and upward mobility —we invest in your growth.
• 401(k) with company match after 90-days of employment
• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend
• Casual dress code
• A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment

Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter.

Equal Employment OpportunityEndurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company .

About EnduranceEndurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.

When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.

Therefore, we’ve been honored as a top place to work, including multiple Stevie Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.

Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.