Part-Time Retail Team Lead - Customer Experience

Lids; Columbia (MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Early Wage Access

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead store operations and deliver exceptional customer service. This role requires coordinating staffing, training, and adherence to brand standards to ensure a productive, engaging shopping experience.

As a cap expert and retail leader, you will drive sales, manage daily activities, and uphold loss prevention while fostering a respectful, inclusive team environment.

Qualifications

• Established ability to produce sales results.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through training programs, goal setting, and regular follow-up.
• Administer progressive discipline including verbal and written warnings in the absence of the Store Manager.
• Engage team members to create a fun, productive environment aligned with company objectives.
• Openly adhere to company policies and safeguard store inventory and funds.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids is seeking an Assistant Store Manager to lead store operations and deliver exceptional customer service. This role requires coordinating staffing, training, and adherence to brand standards to ensure a productive, engaging shopping experience.

As a cap expert and retail leader, you will drive sales, manage daily activities, and uphold loss prevention while fostering a respectful, inclusive team environment.