Part-Time Retail Lead: Customer Experience Ops

Amazon; Newtonville (MA); On-site; USD 22,000 - 32,000; Part time

Job summary

Amazon Retail Lead Associate in Newtonville, MA is seeking a part-time team member to support Customer Experience Operations. Pay starts at $19.70 per hour with benefits. Average weekly hours are 30–39 and you must be available Tue–Sat 3:45pm–10:15pm.

You will assist with customer service operations, lead floor activities, and uphold safety and quality standards. You will thrive in a fast-paced, customer-obsessed environment at a Locker+ location, contributing to continuous improvement and a

Qualifications

• High school diploma or equivalent.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Attention to detail

Prioritization

Willingness to learn

Education

High school diploma or equivalent

Job description

Amazon Retail Lead Associate in Newtonville, MA is seeking a part-time team member to support Customer Experience Operations. Pay starts at $19.70 per hour with benefits. Average weekly hours are 30–39 and you must be available Tue–Sat 3:45pm–10:15pm.

You will assist with customer service operations, lead floor activities, and uphold safety and quality standards. You will thrive in a fast-paced, customer-obsessed environment at a Locker+ location, contributing to continuous improvement and a