Part-Time Retail Keyholder: Lead Customer Experience

Framebridge; Houston, Northern (TX, KY); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Employee discounts

Disability and Life Insurance

EAP and learning opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Part-Time Keyholder in our Houston store to lead on the floor, uphold Framebridge service standards, and support team members. You will guide daily operations, drive customer experiences, and ensure the store meets financial goals while maintaining Framebridge's brand promise.

You will train teammates, demonstrate product knowledge, and collaborate with the Store Manager to deliver exceptional service across all Framebridge offerings.

Qualifications

• Experience in customer-facing retail or hospitality roles.
• Strong communication and relationship-building skills.
• Demonstrated ability to coach and onboard team members.
• Interest in design and aesthetic quality is helpful.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail experience

Hospitality

Communication

Interpersonal skills

Time management

Adaptability

Design interest

Education

Degree in art/design/marketing or relevant fields preferred

Job description

Framebridge is seeking a Part-Time Keyholder in our Houston store to lead on the floor, uphold Framebridge service standards, and support team members. You will guide daily operations, drive customer experiences, and ensure the store meets financial goals while maintaining Framebridge's brand promise.

You will train teammates, demonstrate product knowledge, and collaborate with the Store Manager to deliver exceptional service across all Framebridge offerings.