Part-Time Retail Customer Experience & Returns Specialist

IKEA; Emeryville (CA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

Tuition discount

Retirement plans

Co-worker discount

Pet insurance

Education assistance

Shoe reimbursement

Telehealth

Dental care

Medical coverage

Inclusive environment

Job summary

IKEA Emeryville, CA is seeking a Retail Customer Service and Returns Associate to deliver a positive shopping experience through accurate transactions, efficient returns, and empathetic customer interactions. This role supports handover services and data collection to improve future visits.

The position is part-time, including nights and weekends, in a customer-facing retail environment with strong emphasis on teamwork and service excellence.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Job description

IKEA Emeryville, CA is seeking a Retail Customer Service and Returns Associate to deliver a positive shopping experience through accurate transactions, efficient returns, and empathetic customer interactions. This role supports handover services and data collection to improve future visits.

The position is part-time, including nights and weekends, in a customer-facing retail environment with strong emphasis on teamwork and service excellence.