Part-Time Retail Customer Relations Associate

IKEA; Elizabeth (NJ); In loco; USD 27.000 - 39.000; Part-time

Vantaggi offerti da questo lavoro

Generous paid time off, holiday and S"

WiselyPay - get earned wages up to two

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and ref

Pet insurance program

Education assistance and learning p

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rxplans (Must work minimum

A fun and inclusive work environment!

Descrizione del lavoro

IKEA in Elizabeth, NJ is seeking a part-time Customer Relations teammate to help customers with transactions, support service tasks, and contribute to a positive shopping experience. The role emphasizes listening, problem solving, and timely assistance across multichannel touchpoints.

You will join a diverse team and benefit from a strong benefits package and flexible scheduling, including evenings and weekends.

Competenze

• 2-3 years of customer service and/or sales experience in a retail environment preferred.
• High School Diploma or equivalent.

Mansioni

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.

Conoscenze

Customer service

Sales experience

Retail experience

Formazione

High School Diploma or equivalent

Descrizione del lavoro

IKEA in Elizabeth, NJ is seeking a part-time Customer Relations teammate to help customers with transactions, support service tasks, and contribute to a positive shopping experience. The role emphasizes listening, problem solving, and timely assistance across multichannel touchpoints.

You will join a diverse team and benefit from a strong benefits package and flexible scheduling, including evenings and weekends.