Customer Returns Experience Specialist

IKEA; East Palo Alto (CA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Paid time off

WiselyPay earned wages access

Parental leave

Co-worker discount

Pet insurance

Safety shoe reimbursement

Education assistance

Job summary

IKEA in East Palo Alto is hiring an hourly Returns & Exchanges associate. You will create a positive customer experience with accurate transactions, meet customer needs, and build loyalty through empathetic interactions, handling handouts and service during handover and returns.

This role offers evenings and weekends, a flexible schedule, benefits eligibility, and a supportive team focused on safety and data quality.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Sales experience

Job description

IKEA in East Palo Alto is hiring an hourly Returns & Exchanges associate. You will create a positive customer experience with accurate transactions, meet customer needs, and build loyalty through empathetic interactions, handling handouts and service during handover and returns.

This role offers evenings and weekends, a flexible schedule, benefits eligibility, and a supportive team focused on safety and data quality.