Customer Experience & Returns Specialist — Part Time

Ikea Ab; Bolingbrook (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Limited Benefits

Flexible schedule (12–19 hrs/week)

Job summary

IKEA is seeking a part-time hourly associate at the Bolingbrook location to support customer transactions and service. The role focuses on accurate processing, helping customers, and fostering a positive shopping experience across the store.

Qualifications include 1 year of sales or customer service experience. Shifts include weekends with a 12–19 hour weekly schedule and potential transition as the store relocates to Naperville.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Job description

IKEA is seeking a part-time hourly associate at the Bolingbrook location to support customer transactions and service. The role focuses on accurate processing, helping customers, and fostering a positive shopping experience across the store.

Qualifications include 1 year of sales or customer service experience. Shifts include weekends with a 12–19 hour weekly schedule and potential transition as the store relocates to Naperville.