Part-Time Retail Customer Care & Returns Specialist

IKEA; Covina (CA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay

Parental leave

Discounts

Retirement plans

Co-worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth

Dental and vision

Medical and Rx

Inclusive work environment

Job summary

IKEA is seeking a part-time team member in Covina, CA. You will help create a positive customer experience with accurate transactions, assist customers, and promote services during handovers and returns. The role emphasizes empathy and customer care as part of a welcoming shopping journey.

This position requires flexibility to work nights and weekends and offers part-time hours (12–20 hrs/week) with a pay range of $19.91 to $28.12 per hour, plus benefits for eligible staff.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Sales experience

Customer service

Job description

IKEA is seeking a part-time team member in Covina, CA. You will help create a positive customer experience with accurate transactions, assist customers, and promote services during handovers and returns. The role emphasizes empathy and customer care as part of a welcoming shopping journey.

This position requires flexibility to work nights and weekends and offers part-time hours (12–20 hrs/week) with a pay range of $19.91 to $28.12 per hour, plus benefits for eligible staff.