Retail Customer Service and Returns Associate (Part-Time)

IKEA; Bolingbrook (IL); On-site; USD 24,000 - 28,000; Part time

Job summary

IKEA Bolingbrook is hiring for a part-time, hourly associate role. You will help customers with purchases, process transactions, and ensure a seamless shopping experience. The position emphasizes friendly service, problem-solving, and contributing to a positive store environment.

Starting pay ranges from 17.58 to 20.22 USD per hour, with limited benefits. Shifts include weekends, Fridays, Saturdays, Sundays, and Mondays with a flexible weekly schedule.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Create a positive customer experience through accurate transactions and orders.
• Address customer needs and resolve issues with minimal supervision.
• Build loyalty by guiding customers through their IKEA shopping journey.
• Foster emotional connections with customers through empathetic interactions.
• Assist during handover and selling services when appropriate.
• Handle returns and exchanges smoothly, collecting data for follow-up.

Skills

Customer service

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.


• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.


• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.


• Builds emotional connections through meaningful and empathetic interactions with customers.


• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.


• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

JOB TYPE – Permanent, Part-time, Hourly Associate, 18+

HOURS – From 12 to 19 hours per week (HL1) // Limited Benefits

SHIFTS– Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. Work schedules are published one month in advance.

This position is based at our Bolingbrook location through approximately October 2027, when the store is expected to relocate to Naperville. Please note that the timing of this transition may change based on business needs and project timelines. As part of the transition, this position at the Bolingbrook location is expected to end. Co-workers interested in continuing their career with IKEA will need to apply for available opportunities at the new Naperville location or other IKEA locations.

Qualifications

• 1 year sales or customer service experience preferred.

The starting rate/ salary for this position ranges from 17.58 USD to 20.22 USD and will be based on relevant work experience.