Part-Time Customer Experience & Returns Specialist

Ingka External; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay

Parental leave

KinderCare tuition discount

Retirement plans

Co-worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA in Pittsburgh is seeking a part-time Sales Associate to welcome customers and ensure smooth transactions. You will help customers find what they need, resolve issues, and guide them through returns and exchanges, while collecting data for service improvements.

You will contribute to a positive store atmosphere, build customer loyalty with empathetic interactions, and participate in offering services during handovers and checkout.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience during Full Serve Hand Out (FSHO) and offers/sells services when needed.
• Provides the customer with a smooth returns and exchange experience while collecting high-quality data for follow-up.

Skills

Customer service experience

Job description

IKEA in Pittsburgh is seeking a part-time Sales Associate to welcome customers and ensure smooth transactions. You will help customers find what they need, resolve issues, and guide them through returns and exchanges, while collecting data for service improvements.

You will contribute to a positive store atmosphere, build customer loyalty with empathetic interactions, and participate in offering services during handovers and checkout.