Customer Experience & Returns Pro | Full-Time

IKEA; Bolingbrook (IL); On-site; USD 24,000 - 28,000; Full time

Job summary

IKEA Bolingbrook is seeking a Customer Relations Associate to create positive experiences across our multichannel retail environment. You will help customers with transactions, returns, and questions, building loyalty through genuine, empathetic interactions.

The role is full-time with shifts including evenings and weekends, 34–40 hours per week. Starting pay ranges from 17.58 USD to 20.22 USD per hour, based on experience, with location in Bolingbrook, IL and a future relocation to Naperville

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Sales experience

Communication

Job description

IKEA Bolingbrook is seeking a Customer Relations Associate to create positive experiences across our multichannel retail environment. You will help customers with transactions, returns, and questions, building loyalty through genuine, empathetic interactions.

The role is full-time with shifts including evenings and weekends, 34–40 hours per week. Starting pay ranges from 17.58 USD to 20.22 USD per hour, based on experience, with location in Bolingbrook, IL and a future relocation to Naperville