Part-Time Retail Carts & Customer Service Associate

IKEA USA; Emeryville (CA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay – early wages

Paid parental leave

Co-worker discount

Dental and vision plans

Medical and Rx plans

Job summary

IKEA USA in Emeryville, CA is seeking a part-time Retail Carts Co-worker to help provide a friendly, efficient in-store experience. The role involves loading/unloading carts, stocking shopping tools, and supporting multiple service areas to delight customers.

The position requires lifting up to 50lbs and outdoor work about half the time. It offers a part-time schedule (12-19 hours) with a comprehensive benefits menu for eligible co-workers.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escalate when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA USA in Emeryville, CA is seeking a part-time Retail Carts Co-worker to help provide a friendly, efficient in-store experience. The role involves loading/unloading carts, stocking shopping tools, and supporting multiple service areas to delight customers.

The position requires lifting up to 50lbs and outdoor work about half the time. It offers a part-time schedule (12-19 hours) with a comprehensive benefits menu for eligible co-workers.