Cart Care & Customer Service Associate

Inter IKEA Systems B.V.; Emeryville (CA); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay – earned wages early

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance program

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Job summary

Inter IKEA Systems B.V. in Emeryville, CA is seeking a part-time Retail Carts Co-worker to help create an enjoyable shopping experience for customers. You will load and unload carts, ensure shopping tools are stocked, and assist across FS0, exchanges, and Click & Collect as needed.

This role requires physical stamina (lifting up to 50 lbs) and outdoor work about half the time. The starting wage is 22 USD per hour, with flexible hours 12-19 per week and the opportunity to contribute to a

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, elevate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

Inter IKEA Systems B.V. in Emeryville, CA is seeking a part-time Retail Carts Co-worker to help create an enjoyable shopping experience for customers. You will load and unload carts, ensure shopping tools are stocked, and assist across FS0, exchanges, and Click & Collect as needed.

This role requires physical stamina (lifting up to 50 lbs) and outdoor work about half the time. The starting wage is 22 USD per hour, with flexible hours 12-19 per week and the opportunity to contribute to a