Cart Attendant — Customer Service & Loading

IKEA; Conshohocken (Montgomery County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

KinderCare tuition discount

Retirement plan

Employee discount

Pet insurance

Education assistance

Safety shoes reimbursement

Telehealth services

Dental & Vision plans

Medical and Rx benefits

Inclusive work environment

Job summary

IKEA is hiring for a Retail Carts Co-worker to enhance the shopping experience. You will load/unload carts, restock tools, and ensure safety and efficiency across service points. The role emphasizes friendly customer interactions and teamwork within a busy retail environment.

The position runs 34–40 hours per week, with availability for nights, weekends and holidays. Benefits are provided to regular co-workers, including paid time off and other perks.

Responsibilities

• Provide friendly and efficient car loading and unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escalate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA is hiring for a Retail Carts Co-worker to enhance the shopping experience. You will load/unload carts, restock tools, and ensure safety and efficiency across service points. The role emphasizes friendly customer interactions and teamwork within a busy retail environment.

The position runs 34–40 hours per week, with availability for nights, weekends and holidays. Benefits are provided to regular co-workers, including paid time off and other perks.