Part Time Resident Monitor

HELPLINE YOUTH COUNSELING; Los Angeles (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

HELPLINE YOUTH COUNSELING in Los Angeles is seeking a Program Resident Monitor to ensure the safety and well-being of Pathway Home program participants. Responsibilities include conducting wellness checks, providing meals, and supporting participant transitions. Required qualifications include a high school diploma, experience with homeless individuals, strong interpersonal skills, and the ability to handle sensitive situations with discretion. This role requires flexible availability, including weekends and holidays.

Qualifications

• 1+ years of experience working with homeless individuals with mental illness or substance use disorders.
• Ability to handle sensitive situations effectively.
• Permanent U.S. residency or citizenship.

Responsibilities

• Conduct regular wellness checks to ensure participant safety.
• Provide access to meals and snacks for participants.
• Engage participants in harm reduction services as needed.
• Report security or safety concerns to management.
• Ensure services respect participants' self-identified gender identities.

Skills

Strong interpersonal and communication skills

Compassion and discretion

Excellent time management skills

Education

High school diploma or equivalent

Job description

The Program Resident Monitor supports the safety, security, and well-being of Pathway Home program participants. This role includes collaborating with staff to provide essential resources, conducting wellness checks, maintaining security, and fostering a respectful and inclusive environment for all participants.

DUTIES/RESPONSIBILITIES

• Conduct regular wellness checks to ensure participant’s safety and well-being.
• Provide access to meals and snacks, ensuring participants are adequately nourished during their stay at Pathway Home
• Support participants transitioning from outdoor living or vehicles to indoor accommodations
• Engage participants in harm reduction services and offer supportive resources as needed
• Collaborated with housekeeping, maintenance and program staff to ensure the provision of clean linens, hygiene supplies, and janitorial services
• Assist in implementing and maintaining site security plans, including monitoring entry and exit points, ensuring adequate lighting, and de‑escalating conflicts
• Report on security or safety concerns to program management and on‑site security personnel
• Provide reasonable accommodation for individuals with disabilities, families and those with emotional or service animals in compliance with ADA
• Ensure services and accommodations respect participants’ self‑identified gender identities
• Ensure that participants receive three nutritious meals daily, including two hot meals
• Post daily menus and meal schedules in visible locations
• Distribute hygiene supplies such as soap, toilet paper, feminine hygiene products, etc.
• Work closely with program staff, housekeeping, and community partners to meet participants needs
• Other duties as assigned by leadership

REQUIREMENTS

• This is a 24 hour/7 day a week site which will require working on weekends and holidays
• High school diploma or equivalent required
• Have one year of experience working with homeless individuals with mental illness, chronic health issues, and substance use disorders
• Strong interpersonal and communication skills
• Ability to handle sensitive situations with compassion and discretion
• Permanent U.S. residency or citizenship
• Ability to pass criminal clearance background check
• Ability to successfully pass a TB screening test
• Valid California state driver’s license, current auto insurance, and a good driving record
• Excellent time management skills, ability to manage multiple tasks, projects and priorities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.