Program Resident Monitor

HELPLINE YOUTH COUNSELING; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

HELPLINE YOUTH COUNSELING is seeking a Program Resident Monitor to help ensure safety, security, and well-being of Pathway Home participants. The role involves outdoor presence, wellness checks, and coordination with staff to provide meals and resources.

Candidate should have a high school diploma, at least 1 year with homeless individuals facing mental illness or health issues, and strong interpersonal skills. This is a 24/7 on-site position requiring background check and TB screening.

Qualifications

• Site operates 24/7; weekends and holidays required.
• Must work outdoors in varying weather.
• High school diploma or equivalent required.
• At least 1 year experience with homeless individuals with mental illness, chronic health issues, and substance use disorders.
• Strong interpersonal and communication skills are essential.
• Ability to handle sensitive situations with compassion and discretion.
• Permanent U.S. residency or citizenship is required.
• Ability to pass criminal clearance background check.
• Ability to pass TB screening test.
• Valid California driver's license, insurance, and good driving record.
• Excellent time management; multi-tasking and prioritization abilities.

Responsibilities

• Conduct regular wellness checks to ensure participant safety and well-being.
• Provide access to meals and snacks to participants staying at Pathway Home.
• Assist participants transitioning from outdoor living or vehicles to indoor accommodations.
• Engage participants in harm reduction services and provide supportive resources.
• Collaborate with housekeeping, maintenance and program staff to ensure provision of cleanliness supplies and janitorial services.
• Implement and maintain site security plans; monitor entry/exit points and lighting; de-escalate conflicts.
• Report safety or security concerns to program management and on-site security personnel.
• Provide reasonable accommodations for individuals with disabilities, families and those with service animals per ADA.
• Respect participants' self-identified gender identities in services and accommodations.
• Ensure three nutritious meals daily (including two hot meals); post daily menus and meal schedules.
• Distribute hygiene supplies (soap, toilet paper, feminine products, etc.).
• Coordinate with program staff and community partners to meet participant needs.
• Perform other duties as assigned by leadership.

Skills

Interpersonal skills

Time management

Education

High school diploma or equivalent

Job description

POSITION TITLE: Program Resident Monitor

Shift: Swing Shift Mon.-Tues. 4pm-11:30pm – Graveyard Shift Fri.-Sat. 11pm-7:30am

The Program Resident Monitor plays a vital role in ensuring the safety, security, and overallwell-being of participants in the Pathway Home program.

This position involves active collaboration with staff to deliver essential resources, conduct regular wellness checks, and uphold a secure, respectful, and inclusive environment.

Monitors are stationed outdoors to maintain high visibility, enabling proactive observation and responsive support for all participants.

DUTIES/RESPONSIBILITIES

• Conduct regular wellness checks to ensure participant’s safety and well-being.
• Provide access to meals and snacks, ensuring participants are adequately nourished during their stay at Pathway Home
• Support participants transitioning from outdoor living or vehicles to indoor accommodations
• Engage participants in harm reduction services and offer supportive resources as needed
• Collaborated with housekeeping, maintenance and program staff to ensure the provision of clean linens, hygiene supplies, and janitorial services
• Assist in implementing and maintaining site security plans, including monitoring entry and exit points, ensuring adequate lighting, and de-escalating conflicts
• Report on security or safety concerns to program management and on-site security personnel
• Provide reasonable accommodation for individuals with disabilities, families and those with emotional or service animals in compliance with ADA
• Ensure services and accommodations respect participants’ self-identified gender identities
• Ensure that participants receive three nutritious meals daily, including two hot meals
• Post daily menus and meal schedules in visible locations
• Distribute hygiene supplies such as soap, toilet paper, feminine hygiene products, etc.
• Work closely with program staff, housekeeping, and community partners to meet participants needs
• Other duties as assigned by leadership

REQUIREMENTS

• This is a 24 hour/7 day a week site which will require working on weekends and holidays.
• Residential Monitor’s will be required to work stationed outside and be subject to extreme weather conditions.
• High school diploma or equivalent required
• Have one year of experience working with homeless individuals with mental illness, chronic health issues, and substance use disorders
• Strong interpersonal and communication skills
• Ability to handle sensitive situations with compassion and discretion
• Permanent U.S. residency or citizenship
• Ability to pass criminal clearance background check
• Ability to successfully pass a TB screening test
• Valid California state driver’s license, current auto insurance, and a good driving record
• Excellent time management skills, ability to manage multiple tasks, projects and priorities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.