Resident Monitor

System One; California (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Well-known non-profit LA agency serving the homeless community is seeking a Resident Monitor to oversee resident activities and ensure safety and sanitation of the shelter.

Under the direction of the Interim Housing Operations Manager and the Facility Supervisor, the Monitor will document incidents, enforce rules, conduct room checks, and maintain daily logs. This role requires professional interaction with staff and residents and strict adherence to HIPAA and funding requirements.

Responsibilities

• Monitor residents and ensure compliance with shelter safety rules.
• Maintain a daily log of all activity during shifts.
• Update staff and management on incidents or notable information via phone/text/email during shift hours.
• Consult with Program Manager regarding residents' personal needs and behavior.
• Enforce program and site rules.
• Assist clients within limits in processing issues and problem solving.
• Perform general office/clerical tasks including greeting clients and visitors.
• Conduct room checks and maintain hygiene and sanitation of the site.
• Contact appropriate staff, agencies, and law enforcement in the event of a critical incident.
• Organize, distribute, and inventory meals, hygiene kits, and donations.
• Represent the agency professionally at meetings and community events.
• Attend all assigned trainings and meetings; regular attendance required.

Job description

Job Description

Well-known non-profit LA agency serving the homeless community is looking for a Resident Monitor.

Summary:

Under the direction of the Interim Housing Operations Manager and the Facility Supervisor, the Monitor is responsible for monitoring the activities of the residents of the shelter and to ensure compliance with shelter safety rules. They will also be responsible for the safety and sanitation of the site.

Essential Functions:

• Assist clients within limits in processing issues and problem solving.
• Follow agency policy and protocols for incident reports.
• Perform general office/ clerical, including making and receiving phone calls; greet and receive clients and visitors.
• Consult with Program Manager regarding client's personal needs and behavior.
• Monitor will conduct searches of clients' bags and belongings at check in.
• Assisting clients in moving out.
• Establish positive relationships and maintain appropriate boundaries with participants and the community.
• Enforce program and site rules.
• Maintain a daily log of all activity during their shift.
• Update staff and management of incidents or notable information through phone/text and/or email during shift hours.
• Contact appropriate staff, agencies, and/or law enforcement in the event of a critical incident.
• Organize, distribute, and keep inventory of meals, hygiene kits and donations.
• Maintain the Interim Housing location in accordance with the Interim Housing Maintenance plan with the following responsibilities but not limited to:
  • - Assist clients with cleaning room
  • - Clean and upkeep the kitchen appliances
  • - Disinfecting bathrooms and showers
  • - Dusting
  • - Making beds
  • - Mopping
  • - Sweeping
  • - Trash removal
  • - Vacuuming
  • - Wash dishes
  • - Washing linen
• Conduct room checks in accordance with the Interim housing Maintenance plan.
• Communicate with staff and all residents in a non-judgmental manner, work in a professional manner with all agency staff.
• Maintain files/records on client services in compliance with HIPAA, 42CFR Part 2 and other funding requirements for audit purposes.
• Maintain appropriate boundaries; adhere to the agency's Core Values.
• Represent the agency in a professional manner at meeting and community events.
• Regular attendance required.
• Must attend all assigned trainings (Relias, manager led trainings, etc.) and meetings.

Secondary Functions:

• Overtime, holiday, or weekend work may be required
• Perform other duties assigned by senior management (Division Director, Deputy Director, Associate Director, or Senior Manager)
• Perform roles and responsibilities of the Interim Facility Assistant when necessary, including but not limited to:
  • -&n