IT Support Technician - Business Process Analyst

Utah; Salt Lake City (UT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid internship

Job summary

University of Utah Health Information Technology Services seeks a student IT intern for the sUdo Program in Salt Lake City. This paid internship provides real-world experience within an enterprise IT environment and mentorship from senior team members.

You will support service management processes, collect metrics, and help develop dashboards to monitor operations and KPIs, while learning change controls and reporting procedures.

Qualifications

• Currently enrolled in applicable, accredited program.

Responsibilities

• Becomes familiar and competent with service management processes through instruction by senior team members.
• Assists with collecting documentation and managing processes as directed by senior team members.
• Understands, follows, and implements appropriate change management controls.
• Engages stakeholders in robust conversations about service issues.
• Collects metrics to manage the processes.
• Tracks KPIs for a large, enterprise virtual environment.
• Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects.
• Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities.
• Assists with the documentation of implementation and installation guidelines as directed by senior Team members.
• Develops dashboards to help teams manage operations and metric

Skills

Technical manuals reading

Verbal and writing communication

Interpersonal and customer service

Problem solving

TCP/IP knowledge

Active Directory

Network security

Server operating systems

Education

Currently enrolled in applicable, accredited program.

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Current University Of Utah Students preferred for this role.

This is a student position which is part of the sUdo Program. sUdo (Student University Development Opportunity) is a program designed to give U students real world work experience through paid internships with various teams within University of Utah Information Technology (UIT). The program focuses on mentoring and providing a hands-on experience within an enterprise environment; unlike any other student employee program at the University of Utah. More information about the program can be found at: sudo.utah.edu

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Becomes familiar and competent with service management processes through instruction by senior team members.
• Assists with collecting documentation and managing processes as directed by senior team members.
• Understands, follows, and implements appropriate change management controls.
• Engages stakeholders in robust conversations about service issues.
• Collects metrics to manage the processes.
• Tracks Key Performance Indicators (KPIs) for a large, enterprise virtual environment.
• Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects.
• Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities.
• Assists with the documentation of implementation and installation guidelines as directed by senior Team members.
• Develops dashboards to help teams manage operations and metric

Knowledge / Skills / Abilities

• Ability to read and understand technical manuals and schematics.
• Effective verbal and writing communication skills.
• Superior interpersonal and customer service skills required including ability to work efficiently in a team environment.
• High level of proficiency in effective problem solving.
• Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
• Ability to lift and carry various weight and diameter of equipment.
• Ability to climb a stepladder.

Qualifications

Required

• Currently enrolled in applicable, accredited program.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.
• The worker is required to function in narrow aisles or passageways.
• The worker is subject to hazards such as climbing a ladder.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: [e-mail]

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Aff

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/Online reports may be submitted at oeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or Hospitals and Clinics Human Resources at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 87004
Reg/Temp Regular
Employment Type Part-Time
Shift Day
Work Schedule 8-12
Clinical/Non-Clinical Status Non-Clinical
Location Name Information Technology Services
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department COR ISC 17A ITS SRVC MGMT
Category Information Technology
Workplace Set Up On-site