Part-Time Registrar Services Specialist

Amarillo College; Amarillo (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Amarillo College is seeking a Part-Time Customer Service Specialist in the Registrar’s Office to support students, faculty, and staff. This role provides vital administrative and customer service assistance, handling inquiries by phone, email, and in person with professionalism and confidentiality.

Responsibilities include researching degree information, processing transcripts and enrollments, and maintaining accurate records while complying with FERPA and college policies.

Qualifications

• Must have a High School Diploma or GED.
• One year of customer service experience in an office.
• Preferred: some college coursework and strong written/verbal communication.
• Able to handle requests promptly while maintaining privacy and confidentiality.

Responsibilities

• Maintain FERPA/privacy compliance for student records.
• Provide timely customer service to students, faculty, and staff via phone, email, and in-person interactions for Registrar Office services.
• Accurately research, verify, and provide degree information, enrollment status, and other releasable student records as permitted.
• Process and fulfill requests for transcripts, diplomas, and enrollment verifications both in person and electronically.
• Participate in and complete required training sessions, professional development opportunities, surveys, and evaluations.
• Prepare and manage departmental correspondence, including letters, memos, forms, reports, databases, and other documentation.
• Identify and escalation complex or higher-level inquiries to appropriate Registrar Office staff or leadership for resolution.
• Ensure all student forms received via email or hard copy are processed promptly and accurately and properly imaged to appropriate student record.
• Assist faculty, students, and administrative personnel with questions related to Registrar Office procedures and policies.
• Maintain a clean, organized, and welcoming office environment that safeguards important records and documents.
• Perform other work-related duties as assigned.
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values:Integrity, Curiosity, Accountability, Relevance, and Engagement!

Skills

Interpersonal skills

Communication skills

De-escalation skills

Microsoft Office

Teamwork

Discretion

Education

High School Diploma or GED

Some college coursework

Tools

Microsoft Office

Colleague

Adobe Acrobat

Nitro

Job description

Amarillo College is seeking a Part-Time Customer Service Specialist in the Registrar’s Office to support students, faculty, and staff. This role provides vital administrative and customer service assistance, handling inquiries by phone, email, and in person with professionalism and confidentiality.

Responsibilities include researching degree information, processing transcripts and enrollments, and maintaining accurate records while complying with FERPA and college policies.