PART-TIME RECEPTIONIST

Cescaphe Event Group; Philadelphia (Philadelphia County); On-site; USD 25,000 - 28,000; Full time

Job summary

Cescaphe Event Group in Philadelphia, PA is seeking a Receptionist - Client Development to manage front desk operations and deliver exceptional service to clients and visitors. This role supports client development by facilitating communication and nurturing relationships with potential and existing clients.

You will greet guests, handle calls and emails, schedule meetings and events, and collaborate with teams to ensure seamless client service.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 2 years in receptionist/administrative role, client-focused preferred.
• Hospitality or events industry experience is highly desirable.
• Excellent multi-tasking and time-management abilities.

Responsibilities

• Greet and assist clients and visitors professionally.
• Manage calls, emails, and correspondence; route as needed.
• Schedule and coordinate client meetings, appointments, events.
• Keep reception area clean, organized, and reflective of company standards.
• Assist with client inquiries and provide service information.
• Support client development team to identify new business opportunities.
• Maintain accurate records of client interactions; update databases.
• Handle data entry, document preparation, and filing.
• Coordinate with departments to ensure seamless service.
• Address client complaints professionally and escalate as needed.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Discretion & confidentiality

Problem solving

Independent and team work

Professional demeanor

Customer-focused attitude

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Job Details

Job Location: Philadelphia, PA 19130

Salary Range: $18.00 - $20.00 Hourly

Job Purpose

- The Receptionist - Client Development at Cescaphe Event Group is responsible for managing front desk operations while providing exceptional customer service to clients and visitors. This role involves supporting client development initiatives by facilitating communication and fostering relationships with potential and existing clients. The position plays a crucial role in creating a welcoming atmosphere and ensuring smooth operations within the organization.

Key Responsibilities

• Greet and welcome clients and visitors with a professional and friendly demeanor.
• Manage incoming calls, emails, and correspondence, directing them to the appropriate departments or personnel.
• Assist in scheduling and coordinating client meetings, appointments, and events.
• Maintain a clean and organized reception area, ensuring it reflects the company's professional standards.
• Support client development activities by assisting with client inquiries and providing information about services offered by Cescaphe Event Group.
• Collaborate with the client development team to identify and pursue new business opportunities.
• Maintain accurate records of client interactions and update client databases as necessary.
• Assist with administrative tasks, including data entry, document preparation, and filing.
• Coordinate with other departments to ensure seamless client service and communication.
• Handle any client complaints or issues with professionalism and elevate them to the appropriate personnel when necessary.

Qualifications

Required Education

High school diploma or equivalent required; an associate degree in business administration or a related field is preferred.

Required Experience

• Minimum of 2 years of experience in a receptionist or administrative role, preferably within a client-focused environment.
• Experience in the events or hospitality industry is highly desirable.
• Proven track record of managing multiple tasks efficiently in a fast-paced setting.

Required Skills and Abilities

• Exceptional verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport with clients and team members.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software.
• Excellent organizational skills with a keen attention to detail.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Demonstrated ability to work independently as well as part of a team.
• Professional demeanor and appearance, with a customer-oriented attitude.