SHIFT SUPERVISOR

Cescaphe Events Group; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Cescaphe Events Group in Philadelphia is seeking a Shift Supervisor to oversee events, lead staff, and ensure exceptional service during assigned shifts. You will monitor timelines, resolve issues, and collaborate with planners to ensure flawless execution.

Health and safety compliance and ongoing staff training are part of the role. The position requires strong leadership, excellent organizational and communication skills, and the ability to manage multiple tasks in a fast-paced environment,

Qualifications

• Minimum of 3 years of experience in a supervisory role within hospitality or events.
• Proven track record of managing teams in a fast-paced environment.
• Experience coordinating and executing large-scale events is highly desirable.
• Strong leadership, communication, and organizational abilities.

Responsibilities

• Supervise and coordinate staff activities during events to ensure smooth operations and high service levels.
• Monitor event timelines and ensure services meet client specifications and standards.
• Address and resolve issues or emergencies with professionalism and composure.
• Collaborate with event planners and other departments for seamless coordination.
• Conduct pre-event briefings and evaluate staff performance for continuous improvement.
• Ensure compliance with health and safety regulations during events.
• Assist in training new staff and provide ongoing guidance.
• Maintain accurate records of event activities and staff performance for reporting.

Skills

Leadership

Team leadership

Organizational skills

Communication skills

Problem solving

Customer service

Flexibility

Event software

Microsoft Office

Education

High school diploma

Associate degree in hospitality management

Bachelor’s degree in hospitality management

Tools

Event management software

Microsoft Office Suite

Job description

SHIFT SUPERVISOR# SHIFT SUPERVISORPhiladelphia, PA 19106## OverviewPosition TypeFull Time## DescriptionJob Purpose: - The Shift Supervisor at Cescaphe Event Group is responsible for overseeing the execution of events, ensuring high-quality service delivery, and maintaining operational efficiency during assigned shifts. The role requires strong leadership skills to manage staff effectively and ensure client satisfaction, while adhering to company standards and policies. Key Responsibilities: - Supervise and coordinate the activities of staff during events to ensure smooth operations and exceptional service. - Monitor event timelines and ensure that all services are executed according to client specifications and company standards. - Address and resolve any issues or emergencies that arise during events, maintaining professionalism and composure. - Collaborate with event planners and other departments to ensure seamless communication and coordination. - Conduct pre-event briefings with staff to outline expectations and responsibilities. - Evaluate staff performance and provide feedback to improve service quality and efficiency. - Ensure compliance with health and safety regulations during events. - Assist in training new staff members and provide ongoing support and guidance. - Maintain accurate records of event activities and staff performance for reporting purposes.## QualificationsRequired Education: - High school diploma or equivalent required; associate or bachelor's degree in hospitality management or a related field preferred. Required Experience: - Minimum of 3 years of experience in a supervisory role within the hospitality or events industry. - Proven track record of managing teams effectively in a fast-paced, high-pressure environment. - Experience in coordinating and executing large-scale events is highly desirable. Required Skills and Abilities: - Strong leadership and team management skills, with the ability to motivate and inspire staff. - Excellent organizational and multitasking abilities, with keen attention to detail. - Exceptional communication and interpersonal skills, capable of interacting with clients, vendors, and team members effectively. - Proficiency in event management software and Microsoft Office Suite. - Ability to problem-solve and make decisions quickly and efficiently. - Strong customer service orientation, with a focus on delivering exceptional client experiences. - Flexibility to work evenings, weekends, and holidays as required by event schedules.