Part - Time Receptionist

Houston Ballet; Houston (TX); On-site; USD 17,000 - 28,000; Part time

Job summary

Houston Ballet in Houston, TX seeks a courteous receptionist and switchboard operator for the Center for Dance. This part-time role requires reliable coverage on Fridays, Saturdays, and Sundays with varying hours.

You will greet guests, screen visitors, answer and forward calls, sign in guests, and help with mail and deliveries. Fluency in Spanish and English is preferred to serve a diverse audience.

Qualifications

• Ability to interact with people.
• Ability to use a switchboard and handle multiple incoming lines.
• Desirable: Bilingual Spanish/English.

Responsibilities

• Act as an official greeter for guests entering the Center for Dance.
• Screen visitors for COVID-19 protocols and sign in guests.
• Answer incoming calls and route to appropriate departments.
• Prepare badges and escort guests as needed.
• Receive and distribute mail; coordinate Federal Express pickups.
• Unlock gates/doors as required and monitor vending machine shortages.

Skills

Bilingual Spanish/English

Customer service

Switchboard operation

Job description

Job Details

Job Location: Houston Ballet - Headquarters - Houston, TX 77002

Come work with us at Houston Ballet! Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs. At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger.

Summary

Serve as receptionist and switchboard operator for Houston Ballet’s Center for Dance.

Part-time (Hours vary; primarily needed Fridays 7:30 AM-3:00 PM, Saturdays 7:30 AM-5:00 PM, and Sundays 9:00 AM-5:00 PM.)

Essential Duties and Responsibilities

• Act as an official greeter for everyone entering the Center for Dance and determine the needs of guests
• Follow HB’s established COVID-19 protocols to screen visitors
• Sign in guests and prepare badges for each individual
• Announce by phone the name of the guest to a specific individual or department
• As requested by employee or department: either ask that the guest wait in the lobby or escort the guest to the elevator and provide instruction on finding the individual or department
• Answer all incoming calls and forward to appropriate employee
• Respond to requests for information from incoming callers if possible or transfer them to individual departments for additional information
• Pick up mail daily
• Distribute all mail to appropriate mail boxes and notify individuals or departments of any deliveries
• Schedule Federal Express pickups as required
• Monitor shortages from vending machines on the first floor and keep records
• Unlock and open front and rear gates
• Unlock and open Physical Therapy Room and Coat Room

Qualifications

• Ability to interact with people.
• Ability to use a switchboard and handle multiple incoming lines.

Desirable Qualifications

• Bilingual speaking proficiency in Spanish/English

Computer Skills

Proficient personal computer skills including electronic mail, record keeping, routine database activity and processing systems, word processing, spreadsheet, graphics, etc.

Competencies

• Organization/Planning – Develops clearly defined, realistic, measurable objectives that are consistent with the company’s objectives. Organizes personal workload and sets priorities; Uses time efficiently. Meets deadlines consistently.
• Job Knowledge/Compensation – Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or certification requirements and have the compensation for your expertise.
• Communication – Communicates effectively in wring and verbally; expresses complex ideas in simple terms. Clearly and concisely expresses in individual or group situations. Comprehends and processes information and responds to communication form others. Communicates, empathizes, uses diplomacy, influences, and gains cooperation. Interacts effectively across functions and levels of the company.
• Flexibility/Adaptability – Admits and corrects mistakes; ensures the integrity of work. Accepts constructive criticism or responsibility for outcomes. Effectively responds to change. Adjusts to and accepts changes in direction and priorities. Sees changes in the business or work environment, understands implications and adjusts priorities as needed on short notice.

Work Environment

Well-lighted, heated and/or air‑conditioned indoor office setting with adequate ventilation. Moderate noise (examples: business office with computers and printers, light traffic). Hours vary. Shifts will fall within these timeframes: Monday – Friday 7:30am-9pm, Saturdays 7:30am-5:00pm, Sundays 9am-5pm.

Inclusion, Diversity, Equity and Access Statement

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us, together we are Houston Ballet.

Core Values

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