Part-Time Public Services Assistant

Deep End Talent Strategies, LLC; Whitestown (IN); On-site; USD 25,000 - 30,000; Part time

Job summary

Hussey-Mayfield Memorial Public Library in Whitestown, IN is seeking a Part-Time Public Services Assistant to welcome patrons, assist with card registrations, check-out, holds, and account questions. You’ll help patrons locate materials, offer reader recommendations, and provide basic tech support, while contributing to program creation and community events.

Based at the Whitestown Branch with occasional coverage at other locations, this roles emphasizes friendly service, clear communication,

Qualifications

• HS diploma or GED required.
• Prior customer service and team-based experience preferred.
• Proficient with MS Office and Windows.
• Dewey Decimal System or Integrated Library Systems helpful but not required.

Responsibilities

• Welcome patrons and connect them with resources and services.
• Assist with library cards, check-in/check-out, holds, payments, and account questions.
• Help patrons locate materials and provide reader recommendations.
• Provide basic technology assistance and troubleshooting.
• Create, promote, and present programs for library patrons.
• Help organize, shelve, and process library materials.
• Assist with opening and closing procedures.
• Participate in library-wide and community events.
• Occasionally support at another HMMPL location or community event.

Skills

Customer service

Communication

Organization

Tech literacy

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Part-Time Public Services Assistant

Hussey-Mayfield Memorial Public Library | Whitestown, IN
Part-Time | 25 Hours per Week | $18.93/hour

Do you enjoy helping people, solving problems, and being part of a community-focused team? Hussey-Mayfield Memorial Public Library (HMMPL) is looking for a Part-Time Public Services Assistant to join our Whitestown Branch.

This is a great opportunity for someone who enjoys variety in their workday. You'll be one of the friendly faces patrons turn to for help - whether they're checking out materials, signing up for a library card, looking for their next great read, troubleshooting technology, or attending a library program.

What You'll Do

In this role, you'll:

• Welcome patrons and help connect them with the resources and services they need
• Assist with library cards, check-in/check-out, holds, payments, and account questions
• Help patrons locate materials and provide reader recommendations
• Provide basic technology assistance and troubleshooting
• Create, promote, and present programs for library patrons
• Help organize, shelve, and process library materials
• Assist with opening and closing procedures
• Participate in library-wide and community events
• Occasionally provide support at another HMMPL location or community event

The Schedule

This is a 25-hour-per-week position with flexibility in how a portion of your weekly hours are scheduled.

The current set public service desk schedule includes:

• Monday: 5:00-8:00 p.m.
• Thursday: 8:30 a.m.-5:00 p.m.
• Friday: 8:30 a.m.-1:00 p.m.

Remaining off-desk hours can be scheduled during weekday business hours, providing flexibility in how you complete your 25-hour workweek.

This position also participates in the library's weekend rotation, typically about 13 weekends per year (roughly one weekend per month), and will help claim open shifts when additional coverage is needed due to team member time off.

What We're Looking For

You may be a great fit if you:

• Have a high school diploma or GED
• Have previous customer service and team-based work experience
• Enjoy working directly with people and providing excellent service
• Communicate clearly and professionally
• Are organized and comfortable balancing different responsibilities
• Are comfortable using Microsoft Office and Windows and learning new technology
• Can work effectively with patrons with a wide variety of needs and backgrounds

Experience with the Dewey Decimal System or Integrated Library Systems is helpful, but not required.

A Little About HMMPL

At Hussey-Mayfield Memorial Public Library, we are dedicated to enriching the lives of the Zionsville and Whitestown communities. Our team embraces modern technology, innovative services, collaboration, knowledge-sharing, and opportunities that bring our community together.

While this position is primarily based at the Whitestown Branch, occasional work at another HMMPL location or community event may be required.

Hussey-Mayfield Memorial Public Library is an Equal Opportunity Employer.