Library Services Assistant

Baltimore County Public Library; Baltimore, Northern (MD, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Pay holidays

20 vacation days

15 sick days

seven personal days per year

Health benefits

Pension

Commuter benefits

Job summary

Baltimore County Public Library in Maryland is seeking a Library Services Assistant to proactively assist customers with diverse library needs, provide information and materials advisory, and support shelving, reserves and outreach activities.

You will help users navigate databases and public computers, process materials, and assist with programs at our branches, including occasional evening shifts.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or equivalent.
• Ability to use computers and software to assist customers.
• Eligible to act as passport application agent if assigned to passport services.

Responsibilities

• Assist customers with library services and locate items.
• Provide basic information, materials advisory and assistance with reserves.
• Assist with shelving, merchandising and processing library materials.
• Support programs, outreach events and branch operations as needed.
• Help customers use public computers and access digital resources.

Skills

Customer service

Computer literacy

Education

High school diploma

Tools

Passport processing software

Job description

Job Summary

Under the general direction of the supervisory team, proactively assists customers with their diverse library needs. This includes providing basic information, materials advisory, computer and device assistance and performing various support duties, such as shelving and merchandising library materials, processing returned materials, assisting with reserves and communicating library rules and policies. Assists with programs and outreach events, based on operational needs of location.

Essential Functions

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Processes all material types and devices
• Processes daily monies, prepares revenue reports and makes bank deposits
• Performs routine collection maintenance duties, including but not limited to shelving, merchandising, shelf reading and processing various reports (examples: weeding, customer hold requests)
• Creates/manages library customer accounts, including accepting, managing and negotiating payments (cash and electronic)
• Assists customers with all library services, including registering for appointments and reserving meeting spaces (in-person, via phone or virtually)
• Uses the library’s website or catalog to search, locate and reserve an item in the library’s catalog or from other library systems and performs basic materials advisory
• Assists customers with navigating website and accessing databases
• Assists customers with using public computers, including navigating online resources and using desktop software
• Assists customers with downloading library digital content to devices
• Assists customers with general technology questions and needs
• Assists customers with library equipment and services, such as scanning, printing, copying, faxing and use of self-service stations
• Assists with programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually (examples: hosting a movie night event, staffing a passive program, preparing or setting up crafts or other program activities, sharing programming ideas)
• Assists with branch-specific daily operations and tasks such as opening/closing procedures

Job Requirements

• Minimum of one (1) year of experience of customer service required
• High school diploma or equivalent required
• Must be able to use computers, various software and other technology to perform essential duties and assist customers
• Meet federal/state requirements to act as passport application agent (required for full‑time Library Services Assistant assigned to locations offering passport services)

Schedule

All library branch staff will rotate Sunday shifts at a location that may not be their home location and may be required to work evenings and Saturdays throughout the year as a part of the normal work schedule. Sunday rotation runs between Labor Day and Memorial Day.

Every other Thursday: 8:30 am - 2:30 pm

Every other Saturday: 8:45 am - 5:15 pm

This position closes on October 6, 2026.

We have a 14 step pay scale. Internal applicants starting pay varies based on their current step on the salary scale. We also offer, as appropriate, overtime pay, comp. time, and differential pay.

The Library offers an excellent benefits package that includes pay holidays, 20 vacation days, 15 sick days, and seven personal days per year. In addition the Library also offers health, dental, vision, life, voluntary long-term disability, pension, deferred compensation, an employee assistance program, flex spending, and Commuter Choice parking and transit accounts.

• pay holidays
• 20 vacation days
• 15 sick days
• seven personal days per year
• health
• dental
• vision
• life
• voluntary long-term disability
• pension
• deferred compensation
• employee assistance programflex spending
• Commuter Choice parking and transit accounts