Part-Time Pet ER Experience Coordinator

Veterinary Emergency Group The PC; Lynnwood (WA); Sur place; USD 26 000 - 40 000; Temps partiel

Avantages offerts par ce poste

401K match

Travel stipend

Flexible schedules

Employee referral program

VEG swag

Food in fridge

Résumé du poste

Veterinary Emergency Group in Lynnwood, WA is seeking a Part-Time Customer Experience Coordinator to shape every step of the client journey—from greeting to aftercare—ensuring compassionate, efficient service.

Join a fast-paced, pet-focused team that values learning, mentorship, and a supportive culture. The role offers flexible schedules, opportunities for growth, and a focus on delivering memorable experiences for families and their pets.

Qualifications

• 2+ years of experience in customer service.
• Proficiency with practice management software.
• Highly organized with strong attention to detail.
• Strong communication and interpersonal skills.

Responsabilités

• Greet customers warmly in person, over the phone, or online with urgency.
• Manage all customer communications and route urgent issues to the doctor promptly.
• Deliver personalized experiences and anticipate customer needs.
• Listen empathetically, resolve concerns quickly, and prevent escalations.
• Keep staff updated on customer needs for seamless care.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting information.
• Follow up after visits to ensure pet care satisfaction and strengthen relationships.
• Capture special moments and foster lasting connections with families.

Connaissances

Customer service

Communication

Multitasking

Emotional intelligence

Adaptability

Problem solving

Outils

Practice management software

Description du poste

Veterinary Emergency Group in Lynnwood, WA is seeking a Part-Time Customer Experience Coordinator to shape every step of the client journey—from greeting to aftercare—ensuring compassionate, efficient service.

Join a fast-paced, pet-focused team that values learning, mentorship, and a supportive culture. The role offers flexible schedules, opportunities for growth, and a focus on delivering memorable experiences for families and their pets.