Pet ER Experience Champion | Flexible Schedule

Veterinary Emergency Group (VEG); Clearwater (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Clinical & leadership development

Travel stipend

Flexible work schedules

Employee referral program

VEG swag & snacks

Job summary

Veterinary Emergency Group (VEG) in Clearwater, FL is seeking a Customer Experience Coordinator dedicated to shaping every step of the client and pet care journey. You will engage with customers across in-person, phone, and online channels, ensuring a compassionate, efficient, and transparent experience from arrival to post-visit follow-up.

You’ll collaborate with the veterinary and support teams, manage communications, assist with financial options where needed, and help build lasting bonds

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills; able to interact positively with anyone.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence; read a room and plan accordingly.
• Adaptable in high-stakes environments.
• Problem solving with a focus on innovation.

Responsibilities

• Greet every customer with warmth and urgency in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts) and route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and say YES to customer needs.
• Listen and resolve concerns quickly; anticipate issues before they arise.
• Keep nursing team and doctors updated on customer needs for seamless care.

Skills

Customer service

Practice management software

Organization

Communication

Multitasking

Emotional intelligence

Adaptability

Problem solving

Tools

Practice management software

CRM software

Job description

Veterinary Emergency Group (VEG) in Clearwater, FL is seeking a Customer Experience Coordinator dedicated to shaping every step of the client and pet care journey. You will engage with customers across in-person, phone, and online channels, ensuring a compassionate, efficient, and transparent experience from arrival to post-visit follow-up.

You’ll collaborate with the veterinary and support teams, manage communications, assist with financial options where needed, and help build lasting bonds