Veterinary ER Customer Experience Coordinator — Flexible Schedule

Veterinary Emergency Group The PC; The Woodlands (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K match

Travel stipend

Student loan repayment

Paid parental leave

Flexible schedules

Career development programs

Job summary

Veterinary Emergency Group in The Woodlands, TX is seeking a Customer Experience Coordinator. You will shape the customer journey before, during, and after visits, ensuring a compassionate, efficient experience in a fast-paced veterinary ER.

You’ll collaborate with clinicians and front-doffice teams to deliver personalized care, manage communications, and support patients and clients with empathy and professionalism.

Qualifications

• 2+ years in a customer service role.
• Advanced knowledge of computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communicator who interacts well with diverse people.
• Able to multitask and stay effective in fast-paced environments.
• High emotional intelligence to read rooms and respond appropriately.
• Adaptable in high-stakes hospital settings.

Responsibilities

• Greet customers warmly in person, by phone, or online with urgency and care.
• Manage all customer communications (calls, emails, texts) and route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and find creative ways to say yes to needs.
• Listen empathetically, resolve concerns quickly, and anticipate issues before escalation.
• Keep nursing staff and doctors informed about patient needs for seamless care.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting sensitive information.
• Follow up with clients after visits to check on pet care and strengthen relationships.
• Capture and celebrate special moments, building lasting connections between clients, pets, and hospital.

Skills

Customer service

Strong communication

Attention to detail

Organizational skills

Multitasking

Emotional intelligence

Adaptability

Tools

Practice management software

Job description

Veterinary Emergency Group in The Woodlands, TX is seeking a Customer Experience Coordinator. You will shape the customer journey before, during, and after visits, ensuring a compassionate, efficient experience in a fast-paced veterinary ER.

You’ll collaborate with clinicians and front-doffice teams to deliver personalized care, manage communications, and support patients and clients with empathy and professionalism.