Part-Time Patron Services Front of House Assistant

University of Michigan Health System; Ann Arbor (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

University of Michigan in Ann Arbor is seeking a part-time Patron Services support staff to assist in coordinating operations for a multi-faceted patron services office. Responsibilities include selling subscriptions and tickets for over 150 live events across multiple venues, and supporting front-of-house and ticketing activities.

The role requires strong customer service, the ability to manage sensitive issues, and a collaborative approach with student staff and full-time team members.

Qualifications

• 1-2 years of customer service, house or event management, ticket office or public relations experience.
• Ability to communicate well under pressure.
• Strong attention to detail with the ability to be organized.
• Ability to maintain a professional work ethic.
• Ability to work independently and as part of a team.
• Intermediate computer skills and the ability to learn new technology.
• Strong writing skills to prepare correspondence, reports, and schedules.
• Routinely moves and positions materials weighing up to 50 pounds across campus and for various event needs.
• A valid driver's license and the ability to operate University vehicles.

Responsibilities

• Assist in coordination of operations for a multi-faceted patron services office.
• Sell subscriptions and single tickets for over 150 live events across multiple venues.
• Manage night of performance front-of-house and ticket office activities.
• Coordinate with Patrons Services staff to supervise student staff and ushers.
• Train and support student staff and troubleshoot customer issues.
• Perform closing duties and reconciliation of receipts.
• Serve as Manager-On-Duty when needed.

Skills

Customer service

Work under pressure

Attention to detail

Teamwork

Office software

Written communication

Education

Experience in event management or ticket office

Tools

Tessitura

Job description

Who We Are

Now in its 148th season, UMS continues to showcase traditional performing arts alongside contemporary artists and is admired across the country for its boundary-pushing roster of artists and its curious and supportive audiences.

Housed on the campus of the University of Michigan in Ann Arbor, UMS is one of the oldest performing arts presenters in the country, committed to connecting audiences with performing artists from around the world in uncommon and engaging experiences. With a program steeped in music, dance, and theater, UMS contributes to a vibrant cultural community by presenting approximately 60-75 performances and over 100 free educational activities each season. UMS also commissions new work, sponsors artist residencies, and organizes collaborative projects with local, national, and international partners.

UMS was selected as one of the 2014 recipients of the National Medal of Arts, the nation's highest public artistic honor, awarded annually by the president of the United States at the White House to those who have "demonstrated a lifetime of creative excellence," according to the National Endowment for the Arts, which oversees the selection process. For more information on UMS visit:

We are committed to the development of staff who thrive and contribute to a positive and inclusive environment.

What You'll Do

Assist in coordination of operations for a multi-faceted patron services office. Hands‑on position that includes selling subscriptions and single tickets for over 150 live events in up to 9 different venues for UMS, the U‑M School of Music, Theatre, and Dance (SMTD) and Ann Arbor Summer Festival (A2SF). Manage night of performance front‑of‑house and ticket office activities required in the production events plus other venue‑related activities in various performance venues. Coordinate with the full time Patrons Services staff to ensure oversight and direction of student staff and volunteer ushers. This is a 20-29 hour/week temporary appointment through the standard academic year with the option of renewing through the summer and following season. Week-to-week schedules can be flexible. Evenings and weekends required.

(70%) Front of House Support

• Serve as a secondary contact for a 200-person volunteer usher corps, assist with orientation sessions and facilitate communication between UMS production staff, venue staff, and ushers.
• Serve as the primary UMS front‑of‑house representative at designated performances, demonstrating excellent customer service regarding critical issues such as ticketing problems, late seating, crowd control, and general public relations.
• When serving as the primary front‑of‑house representative at UMS performances, supervise the volunteer usher corps on duty as well as head ushers and student staff.
• When assigned to a performance, work with Front of House Manager and UMS staff to ensure performance venues are appropriately staffed, Front‑of‑House policies are adhered to and maintain communication with backstage and venue management staff.
• With guidance of Front‑of‑House Manager, generate event reports for assigned performances and coordinate placement and set‑up of signage at UMS events to ensure uniformity and maximum brand exposure, facilitating the creation and/or delivery as needed.

(15%) Patron Services Support

• Provide excellent customer service by phone, email, and in‑person.
• Accurately process ticket orders by phone and in‑person, including cash, check, and credit card handling.
• Assist in the supervision of student staff. Work with the UMS Patron Services full‑time staff to train, coach, and support a productive work environment.
• Work with students and full‑time staff to troubleshoot and solve complex customer issues.
• Assist full‑time staff with special projects related to ticket sales preparation, office organization, data management, group sales, and scheduling for UMS, SMTD and A2SF.
• Perform closing duties such as locking offices and venues and reconciling receipts of cash, checks, and credit cards.
• Serve as Manager‑On‑Duty at times when the UMS Patron Services full‑time staff are unavailable.

(5%) Night of Show Ticket Office Support

• Ensure timely set‑up and take down of temporary night‑of ticket offices at various venues on and off U‑M's campus.
• Serve as the primary UMS, SMTD or A2SF ticket sales representative at designated performances, demonstrating excellent customer service and successful oversight of student staff, ticket office sales, will call, and ticket lobby traffic flow.
• Coordinate with Front of House staff, both UMS and University Productions (UPROD), to ensure accurate recording of performance attendance and resolve seating issues.
• Work with production and marketing staff to ensure accurate distribution of tickets provided to artists, sponsors, media partners, staff, and other special performance guests.

(10%) Other Job Duties as Assigned

Required Qualifications*

• 1-2 years of customer service, house or event management, ticket office or public relations experience.
• Ability to communicate well under pressure.
• Strong attention to detail with the ability to be organized.
• Ability to maintain a professional work ethic.
• Ability to work independently and as part of a team.
• Intermediate computer skills and the ability to learn new technology.
• Strong writing skills to prepare correspondence, reports, and schedules.
• Routinely moves and positions materials weighing up to 50 pounds across campus and for various event needs.
• A valid driver's license and the ability to operate University vehicles.

Desired Qualifications*

• Experience in the performing arts.
• Experience with Tessitura or other ticketing software.
• Experience supervising and coaching students.

Why Work at Michigan?

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support:

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

This position is presently classified as onsite.

Work Locations

This part time position is based in Ann Arbor, MI, on the campus of the University of Michigan. The position requires a minimum of 20 hours per week with a mix of daytime office hours from Monday‑Friday and in the evening and on weekends during performance season.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to