Patient Service Representative

Akron Children's; Ontario (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Akron Children's is seeking a Part-Time Patient Service Representative to provide front-d desk services, patient arrival and departure support, visit preparation, and payment processing, delivering a positive patient experience. This onsite role supports scheduling, insurance co-pays, and general clerical tasks while maintaining HIPAA compliance and a welcoming office environment.

The position offers a 24-hour bi-weekly schedule with 0.6 FTE, and requires high school diploma, Microsoft Office

Qualifications

• High school diploma or equivalent required.
• Experience in an office setting preferred.
• Healthcare environment experience preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills for patient and staff communication.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Proficiency in Microsoft Office (Outlook, Excel, Word) required.

Responsibilities

• Greet patients and families and respond to questions with prompt, caring service.
• Perform point-of-service tasks including visit preparation, co-pay collection, and patient tracking.
• Schedule patient visits and diagnostic testing according to hospital procedures.
• Manage third-party payors and collect co-pays.
• Handle routine clerical duties such as faxing, copying, filing, mailings, and message distribution.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by setting priorities based on workload and deadlines.
• Keep department and waiting area clean and orderly.
• Provide clerical cross-coverage as needed.
• Ensure HIPAA compliance in all duties.
• Perform other duties as required.

Skills

Customer service

Interpersonal communication

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Part-Time: 24 Hours Bi-Weekly

Variable Schedule

Onsite

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite