Patient Relations Advocate - Part-Time

Speros; Tampa (FL); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Moffitt Cancer Center is seeking a Patient Relations Service Representative to staff the information desks, delivering high-quality in-person and phone customer service to cancer center patients, guests, and staff. You will be the first point of contact, ensuring a welcoming experience and directing requests to the appropriate departments.

Responsibilities include guiding patients to appointments, arranging transportation, triaging requests, and maintaining a tidy lobby space.

Qualifications

• High School Diploma/GED.
• Two years of demonstrable experience providing empathetic, face-to-face customer care.
• Competency in the use of Microsoft Office, Word and Outlook is required.
• Preferred: Healthcare customer service experience preferred, but not required.

Responsibilities

• Provides cancer center information and directions to patients, guests and staff, including information about scheduled appointments in accordance with applicable cancer center policies.
• Maintains vigilance for all persons within view of the information desk who may require assistance, including Rapid Response Team (RRT), wheelchair assistance, volunteer assistance and other such assistance as circumstances require.
• Assists patients and guests with arranging Moffitt transportation to and from various cancer center locations.
• Serves as the central point of contact for patients, guests and workforce for access to the cancer center's security, parking, transportation and vendor matters.
• Triages incoming requests for service to the appropriate department for disposition.
• Takes responsibility for the order, appearance and organization of the information desk and lobby area.
• Collaborates with Facilities and Environmental Services departments to ensure the cleanliness and functionality of this service area.
• Serves as an accessible point of contact for patients wishing to share their observations, suggestions, compliments and concerns with a Patient Relations Advocate.

Skills

Customer service

Microsoft Office

Job description

Moffitt Cancer Center is seeking a Patient Relations Service Representative to staff the information desks, delivering high-quality in-person and phone customer service to cancer center patients, guests, and staff. You will be the first point of contact, ensuring a welcoming experience and directing requests to the appropriate departments.

Responsibilities include guiding patients to appointments, arranging transportation, triaging requests, and maintaining a tidy lobby space.