Part-Time Patient Placement Navigator

baystatehealth; Springfield (MA); On-site; USD 29,000 - 39,000; Part time

Job summary

Baystate Health in Springfield, MA is seeking a part-time Patient Placement Assistant to support bed management and patient throughput. You will collect demographic, insurance and clinical information to place patients accurately and work with the patient throughput team.

The role emphasizes service excellence, professional communication, and adherence to policies. 24 hours per week, 7:00 am–7:30 pm, with weekend and holiday rotation, at Baystate Medical Center Campus.

Qualifications

• High School Diploma or GED is required.
• Proven customer service experience.
• Clinical background or direct patient care experience preferred.

Responsibilities

• Process admissions and related transactions within QA thresholds and assist in reporting.
• Collect demographic, insurance and clinical information to place the patient and support the Patient Throughput team.
• Place patients based on clinical guidelines and collaborate with the throughput nurse; escalate issues as needed.
• Handle calls with service-excellence, following call guides and maintaining professionalism with patients and staff.
• Sign in/out of assigned lines and maintain call levels per monthly QA data.
• Attend in-service meetings, maintain resources, and apply learned policies and feedback.
• Act as a pivotal member of the throughput team and raise concerns when appropriate.
• Communicate department concerns to the Patient Throughput nurse manager as they arise.

Skills

Customer service

Clinical information synthesis

Education

High School Diploma or GED

Job description

Baystate Health in Springfield, MA is seeking a part-time Patient Placement Assistant to support bed management and patient throughput. You will collect demographic, insurance and clinical information to place patients accurately and work with the patient throughput team.

The role emphasizes service excellence, professional communication, and adherence to policies. 24 hours per week, 7:00 am–7:30 pm, with weekend and holiday rotation, at Baystate Medical Center Campus.