Part Time Patient Experience Coordinator

Lattimore-Physical-Therapy; Village of Newark (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy in Newark, NY is seeking a full-time Medical Secretary to be the face of the practice, manage patient flow, and support the physical therapist and leadership with administrative tasks.

You will greet patients, schedule appointments, verify insurance, handle paperwork, and maintain HIPAA privacy compliance, while using standard office software. A 1-year front desk experience is preferred.

Qualifications

• 1 year of Medical Front Desk Receptionist experience preferred.
• 1 year experience verifying insurance preferred.
• Computer skills (Word/Excel) preferred.

Responsibilities

• Greet visitors and patients, check-in/check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones and manage inquiries.
• Verify patient information and insurance coverage.
• Scan documents and route faxes and electronic records.
• Maintain HIPAA/privacy compliance and privacy controls.
• Verify no-fault and workers' comp claims and follow ups.
• Process medical records requests.
• Operate office equipment and basic software (word processing, spreadsheets).
• Maintain flexible schedule including days and evenings.

Skills

Organizational skills

Written communication

Verbal communication

Emotional intelligence

Tools

Word processing

Spreadsheet

Electronic records systems

Job description

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The Position

The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

The primary duties of this position include, but are not limited to:

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones
• Collect patient information and verify insurance coverage.
• Scan documents
• Routes faxes and electronical records.
• Knowledge with HIPAA and privacy compliance laws.
• No-fault and workers' compensation claim verification and follow ups
• Complete medical records request

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
• Required to work a flexible schedule, days, evenings.

• Medical Front Desk Receptionist: 1 year (Preferred)
• Verification of Insurance: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts