Per Diem Patient Experience Coordinator

Lattimore-Physical-Therapy; City of Rochester (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy is seeking an experienced Medical Secretary to be the face of our private practices, coordinating patient flow and providing administrative support to therapists and leadership.

Responsibilities include greeting patients, scheduling, insurance verification, medical records, HIPAA compliance, and office operations across our multiple clinics. The role requires superb organizational and communication skills and a team-oriented work ethic.

Qualifications

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

Responsibilities

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones.
• Collect patient information and verify insurance coverage.
• Scan documents.
• Routes faxes and electronic records.
• Knowledge of HIPAA and privacy compliance laws.
• No-fault and workers' compensation claim verification and follow ups.
• Complete medical records requests.

Skills

Organizational skills

Communication skills

Emotional intelligence

Job description

Lattimore Physical Therapy is seeking an experienced medical secretary looking to cover in our 35 fast-paced private practices. The candidate must be a team player who is dependable, and hard-working.

The Position: The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

The primary duties of this position include, but are not limited to:

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones
• Collect patient information and verify insurance coverage.
• Scan documents
• Routes faxes and electronical records.
• Knowledge with HIPAA and privacy compliance laws.
• No-fault and workers' compensation claim verification and follow ups
• Complete medical records request

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
• Required to work a flexible schedule, days, evenings.

• Medical Front Desk Receptionist: 1 year (Preferred)
• Verification of Insurance: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts