Patient Experience & Front Desk Coordinator

Lattimore Physical Therapy and Sports Rehabilitation Network; City of Rochester (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy is seeking an experienced full-time Medical Secretary in a fast-paced private practice. The role involves greeting patients, managing appointments, insurance verification, and handling records with privacy compliance.

A candidate should be dependable, a team player, and capable of supporting both the physical therapist and leadership. The position emphasizes scheduling, communication, and efficient patient flow in a private practice setting, with opportunities to

Qualifications

• 1 year front desk experience in a medical setting preferred.
• 1 year verification of insurance experience preferred.
• 1 year computer skills (MS Office or equivalent) preferred.

Responsibilities

• Greet visitors, check-in/check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones and manage messages.
• Collect patient information and verify insurance coverage.
• Scan documents and route faxes/electronic records.
• Ensure HIPAA/privacy compliance and handle claims follow-ups.

Skills

Organizational skills

Communication skills

HIPAA knowledge

Job description

Lattimore Physical Therapy is seeking an experienced full-time Medical Secretary in a fast-paced private practice. The role involves greeting patients, managing appointments, insurance verification, and handling records with privacy compliance.

A candidate should be dependable, a team player, and capable of supporting both the physical therapist and leadership. The position emphasizes scheduling, communication, and efficient patient flow in a private practice setting, with opportunities to