Part Time Patient Experience Coordinator

Lattimore Physical Therapy and Sports Rehabilitation Network; Village of Newark (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Paid Time Off

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy is seeking an experienced full-time medical secretary for our fast-paced private practice. This role acts as the face of the clinic, managing patient flow, coordinating appointments, and supporting both the physical therapist and leadership.

Essential competencies include organization, strong communication, and high emotional intelligence. The position requires a flexible schedule, including days and evenings, with benefits like health and 401(k) offerings.

Qualifications

• Excellent organizational skills and high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

Responsibilities

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones.
• Collect patient information and verify insurance coverage.
• Scan documents.
• Route faxes and electronic records.
• Knowledge of HIPAA and privacy compliance laws.
• No-fault and workers' compensation claim verification and follow ups.
• Complete medical records requests.
• Operate office equipment and use word processing, spreadsheet, or other software applications.
• Work a flexible schedule including days and evenings.

Skills

Organizational skills

Written and verbal communication

Interpersonal intelligence

Tools

Word processing

Spreadsheets

Job description

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The Position

: The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

• Excellent organizational skills with high attention to detail
• Excellent written and verbal communication skills
• Excellent social and emotional intelligence

The primary duties of this position include, but are not limited to:

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel
• Schedule and confirm patient appointments
• Answer telephones
• Collect patient information and verify insurance coverage
• Scan documents
• Routes faxes and electronical records
• Knowledge with HIPAA and privacy compliance laws
• No-fault and workers' compensation claim verification and follow ups
• Complete medical records request
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
• Required to work a flexible schedule, days, evenings

Requirements

• Medical Front Desk Receptionist: 1 year (Preferred)
• Verification of Insurance: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts