Part-Time Patient Check-In Specialist

UnitedHealth Group; Norfolk (MA); On-site; Confidential; Part time

Job summary

UnitedHealth Group in Norfolk, MA is seeking a part-time Patient Check-In Representative to greet patients, perform health screenings, verify demographics and insurance, and collect payments at the point of service.

Requires basic computer skills, reliable transportation, and customer-service experience. Experience with EMR systems is a plus, with opportunities for growth within a mission-driven company.

Qualifications

• High School Diploma/GED
• 1+ years of experience in a business setting with direct patient or customer service delivery
• Beginner level of computer proficiency
• Access to reliable transportation

Responsibilities

• Completes check-in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards
• Identify patients with incomplete registrations and may update info; calls Central Registration Office or scans insurance card as needed for follow up by Central Registration
• Ensure patients are registered with the correct accounts. Verifies and updates demographic and insurance information. Ensure all patients have completed and signed registration, NPP non-covered services waiver forms and any other applicable forms as required for compliance or billing purposes
• Utilizes health plan or vendor specific web sites to verify insurance eligibility
• Identifies patients with workers' compensation and motor vehicle accident-related injuries. May create a shell account and refer these patients to Medical Billing (ILR Team) for completion of registration
• Reviews completed documentation for workers' compensation and motor vehicle related injuries and scans of information into medical records
• Ensure patients have appropriate referrals and signed waivers if necessary. May enter referral information into Epic system
• Collects payments, co-payments, and past due balances and posts payments to appropriate account and date of service
• May review, research and correct information as needed for work business reports or work queue including but not limited to incoming referral work queue, missing coverage reports, and outstanding balance reports after 90 days in role
• May provide information to patients as requested, order ambulance and/or coordinate transportation when needed, perform overhead pages for Rapid Response, arrange for Interpreter Services and provide site phone coverage as necessary
• Performs other duties as assigned

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Adaptability

Data entry

EMR proficiency

Multitasking

Education

High School Diploma/GED

Tools

Epic EMR

Job description

UnitedHealth Group in Norfolk, MA is seeking a part-time Patient Check-In Representative to greet patients, perform health screenings, verify demographics and insurance, and collect payments at the point of service.

Requires basic computer skills, reliable transportation, and customer-service experience. Experience with EMR systems is a plus, with opportunities for growth within a mission-driven company.