Part-Time Optical Administrator

VSP Vision; Saint Paul (MN); On-site; USD 27,552 - 41,644; Full time

Job summary

VSP Vision in Saint Paul, MN is seeking an Optical Associate/Optician to deliver exceptional customer service, fit lenses and frames, and drive in-store sales through the Total Customer Experience. You will measure, educate, and guide customers on lenses, coatings, and frame choices, while maintaining accurate pricing and timely delivery estimates.

Minimum 1–2 years in retail or optical settings, state licensure if required, strong communication, merchandising skills, and a proven ability to

Qualifications

• State licensure or certification as an optician by a nationally recognized optician association, if required by state.
• Ability to sell through use of sales skills and accountability for sales results.
• Experience and results in a retail or customer service establishment.
• Excellent communication skills to meet and exceed customer expectations and foster positive, results‑oriented relationships with associates, doctors, and hosts.
• Success in store merchandising and attention to detail.
• Minimum 1-2 years of experience in a related field.

Responsibilities

• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including evaluating prescriptions with the customer's visual requirements, recommending specific lenses, coatings, and frames, assisting customers in frame selection, coordinating frame specifications with optical measurements, conducting measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools.
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes.
• Maximize Managed Vision Care relationships and sales opportunities by administering eCare plans, improving average transaction values, and initiating local plans.
• Assist with the timely implementation of approved marketing programs and initiatives.
• Maintain positive and productive host relationships through host participation, support, and satisfaction measured by Patient Satisfaction Surveys.
• Other duties as assigned by the Optical Manager.

Skills

Customer service

Sales skills

Communication skills

Attention to detail

Merchandising

Education

Optician licensure/certification

Job description

Role Overview

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.

Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model.

Develop professional business relationships with other Associates, Host, and Doctor.

Responsibilities

• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including evaluating prescriptions with the customer's visual requirements, recommending specific lenses, coatings, and frames, assisting customers in frame selection, coordinating frame specifications with optical measurements, conducting measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools.
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes.
• Maximize Managed Vision Care relationships and sales opportunities by administering eCare plans, improving average transaction values, and initiating local plans.
• Assist with the timely implementation of approved marketing programs and initiatives.
• Maintain positive and productive host relationships through host participation, support, and satisfaction measured by Patient Satisfaction Surveys.
• Other duties as assigned by the Optical Manager.

Qualifications

• State licensure or certification as an optician by a nationally recognized optician association, if required by state.
• Ability to sell through use of sales skills and accountability for sales results.
• Experience and results in a retail or customer service establishment.
• Excellent communication skills to meet and exceed customer expectations and foster positive, results‑oriented relationships with associates, doctors, and hosts.
• Success in store merchandising and attention to detail.
• Minimum 1-2 years of experience in a related field.
• For roles that are remote or hybrid, demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings.

Compensation and Benefits

Salary Ranges: $20.00 - $30.23 per hour. Compensation may differ across markets, and actual pay will be determined based on experience and other job‑related factors. Bonuses and commissions may be included.

Equal Employment Opportunity

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Unincorporated LA County Residents: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other similar laws.