Optical Administrator

Eyeconic; Austin (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Bonus potential

Commission

VSP Vision benefits

Equal opportunity employer

Job summary

VSP Vision is seeking an Optical Associate/Optician to attract and retain customers through exceptional service and a strong sales focus. You will develop professional relationships with colleagues and doctors, fill prescriptions, and ensure accurate measurements and pricing.

The role emphasizes customer care and driving store sales through effective retail skills. Minimum 1–2 years of related experience, licensure per state, and a proven ability to meet/exceed customer expectations are

Qualifications

• Applicable State licensure or certification by a nationally recognized optician association as an optician.
• Ability to sell through use of sales skills and accountability for sales results.
• Experience and results with a retail or customer service establishment.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships.
• Success in store merchandising and attention to detail.

Responsibilities

• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames.
• Evaluate prescriptions in conjunction with customer's visual requirements and select lenses accordingly.
• Assist customers in selecting frames and coordinate frames with measurements and prescription.
• Take measurements (bridge, eye size, temple length, vertex distance, PD, optical centers) using appropriate tools.
• Ensure accurate pricing and realistic delivery quotes while driving store sales.

Skills

Customer service

Sales skills

Communication

Attention to detail

Store merchandising

Education

Optician license

National optician association certification

Job description

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.

Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model.

Develop professional business relationships with other Associates, Host, and Doctor.

Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:

• Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements
• Recommend specific lenses, lens coatings, and frames to suit customer needs
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools

Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes.

Maximize Managed Vision Care relationships and sales opportunities as measured by:

• Effective plan administration and local service
• Improvements in average transaction
• Locally initiated plans

Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives.

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys.

Other duties as assigned by Optical Manager.

Job Specifications

Typically Has The Following Skills Or Abilities

If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician.

Ability to sell through use of sales skills and accountability for sales results.

Experience and results with a retail or customer service establishment.

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships.

Success in store merchandising and attention to detail.

Minimum Of 1-2 Years Of Experience In Related Field

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $20.00 - $30.23

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.