Optical Administrator

Eyefinity, Inc.; Austin (TX); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

VSP Vision is seeking an Optical Associate/Optician to attract and retain customers by delivering outstanding service and guiding eyewear selections that meet individual prescriptions and aesthetics. You will measure, fit, and adapt lenses and frames while ensuring accurate pricing and timely delivery.

Join a team focused on exceptional customer experience, growth in managed vision care collaborations, and effective sales within a retail environment.

Qualifications

• Applicable State licensure or certification by a nationally recognized optician association as an optician (if required by state).
• Ability to sell through use of sales skills and accountability for sales results.
• Experience in a retail or customer service environment.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations and foster positive relationships.
• Demonstrated success in store merchandising and attention to detail.
• Minimum of 1-2 years of experience in related field.

Responsibilities

• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames.
• Assist customers in selecting frames and coordinate frames with measurements and prescription.
• Conduct measurements: bridge, eye size, temple length, vertex distance, pupillary distance, and optical centers.
• Ensure accuracy in measurements, pricing, and delivery quotes.
• Maximize Managed Vision Care relationships and sales opportunities through plan administration and service.
• Support timely execution of marketing programs and strengthen host relationships.

Skills

Sales skills

Customer service

Retail experience

Communication

Job description

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction. Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model. Develop professional business relationships with other Associates, Host, and Doctor. Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following: Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements. Recommend specific lenses, lens coatings, and frames to suit customer needs. Assist customers in the selection of frames and coordinate frames with optical measurements and prescription. Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools. Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes. Maximize Managed Vision Care relationships and sales opportunities as measured by: Effective plan administration and local service. Improvements in average transaction. Locally initiated plans. Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives. Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys. Other duties as assigned by Optical Manager.

Job Specifications

• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
• Ability to sell through use of sales skills and accountability for sales results
• Experience and results with a retail or customer service establishment
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
• Success in store merchandising and attention to detail
• Minimum of 1-2 years of experience in related field

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30.23

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart