Licensed Optician/Optical Administrator

VSP Vision; Chandler (AZ); On-site; USD 30,307 - 47,609; Full time

Job summary

VSP Vision is seeking an optician in Chandler, AZ to deliver exceptional customer service, fill eyeglass prescriptions, and fit lenses and frames with precision. You will evaluate prescriptions against customer needs and advise on lenses, coatings, and frames while building professional relationships with associates and doctors.

Responsibilities include measuring bridge and eye size, temple length, vertex distance, pupillary distance, and centers using standard tools; ensuring accurate pricing

Qualifications

• State licensure or certification by a nationally recognized optician association is required.
• Ability to sell through strong sales skills and be accountable for sales results.
• Experience in a retail or customer service setting is required.
• Ability to provide enthusiastic and concise communication to meet customer expectations and foster positive relationships.
• Proven store merchandising skills and attention to detail.
• Minimum of 1–2 years of experience in a related field.
• Experience with personal computers preferred.

Responsibilities

• Deliver exceptional customer service and promote associate/doctor satisfaction.
• Drive store sales by fostering a customer care culture and using the Total Customer Experience model.
• Develop professional relationships with Associates, Host, and Doctor.
• Fill ophthalmic eyeglass prescriptions and fit lenses/frames to customer needs.
• Take measurements (bridge, eye size, temple length, vertex distance, PD, etc.) using standard tools.
• Ensure accurate pricing and realistic delivery quotes; maximize vision-care plan opportunities.
• Support marketing programs and Host relations; contribute to patient satisfaction surveys.

Skills

Customer service

Sales skills

Communication skills

Attention to detail

Retail experience

Team collaboration

Education

State licensure or certification by a nationally recognized optician association

Job description

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.

Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model

Develop professional business relationships with other Associates, Host, and Doctor

Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:

• Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements
• Recommend specific lenses, lens coatings, and frames to suit customer needs
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools

Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes

Maximize Managed Vision Care relationships and sales opportunities as measured by:

• Effective plan administration and local service
• Improvements in average transaction
• Locally initiated plans

Assist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys

Other duties as assigned by Optical Manager and other Associates

Job Specifications

Typically has the following skills or abilities:

• Required to hold applicable State licensure or certification by a nationally recognized optician association as an optician
• Ability to sell through use of sales skills and accountability for sales results
• Experience and results with a retail or customer service establishment
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
• Success in store merchandising and attention to detail
• Minimum of 1-2 years of experience in a related field
• Experience with personal computers preferred

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.

Salary Ranges: $22.00 - $34.56

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSPVision (\"VSP\") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to Information Security and Privacy Policies.