Part-Time Operations & Customer Support Specialist

FedEx Group; Portsmouth (NH); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Part Time

Job summary

Federal Express Corporation is seeking a part-time clerical and administrative assistant for hub and station operations in Portsmouth, NH. You will support linehaul, quality assurance and customer service, and serve as the first point of contact for customers.

Responsibilities include data entry, reporting, and assisting with audits, with emphasis on accuracy and timely processing. The role requires strong MS Office skills, excellent communication, and the ability to multitask in a fast-paced

Qualifications

• General business skills such as typing, data entry and review; use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad hoc reports to management.
• Serves as frontline customer service to receive, solve and/or expand customer inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audits by retrieving data/files for review.
• Prioritizes workflow to maximize packages resolved and sent out for delivery in the same day.
• Researches missing packages to understand root causes of scanning failures.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a part-time clerical and administrative assistant for hub and station operations in Portsmouth, NH. You will support linehaul, quality assurance and customer service, and serve as the first point of contact for customers.

Responsibilities include data entry, reporting, and assisting with audits, with emphasis on accuracy and timely processing. The role requires strong MS Office skills, excellent communication, and the ability to multitask in a fast-paced