Part-Time Online Dealer MSL Program Specialist

DHRM; Richmond (VA); On-site; USD 29,000 - 32,000; Part time

Job summary

The Virginia Department of Motor Vehicles, headquartered in Richmond, is seeking two Online Dealer MSL Program Specialists in wage part-time roles. Positions are limited to 1,500 hours per agency per year and no more than 29 hours per week, with no state benefits.

Responsibilities include processing title work, payments, and lien documentation for dealers, guiding customers, and ensuring compliance with DMV policies while resolving complex lien transactions with accuracy and professionalism.

Qualifications

• Knowledge of Online Dealer Program and title processing policies.
• Strong organizational skills for high-volume transactions and accurate records.
• Excellent communication skills for dealer inquiries and issue resolution.
• Proficiency in data entry, recordkeeping, and DMV systems.
• Ability to audit submissions for compliance and accuracy.

Responsibilities

• Process title work, payments, and lien-related documentation for dealer services.
• Provide customer guidance and ensure compliance with DMV policies and regulatory requirements.
• Review documentation, resolve discrepancies, maintain records, and address processing issues.

Skills

DMV policies knowledge

High-volume transactions

Communication skills

Data entry

Audit submissions

Tools

DMV systems

Job description

The Virginia Department of Motor Vehicles, headquartered in Richmond, is seeking two Online Dealer MSL Program Specialists in wage part-time roles. Positions are limited to 1,500 hours per agency per year and no more than 29 hours per week, with no state benefits.

Responsibilities include processing title work, payments, and lien documentation for dealers, guiding customers, and ensuring compliance with DMV policies while resolving complex lien transactions with accuracy and professionalism.