Part-Time On-Call Healthcare Coordinator

Centria Healthcare; Farmington Hills (MI); On-site; USD 25,000 - 36,000; Part time

Job summary

Centria Healthcare is seeking a Part Time Healthcare On Call Representative to manage in-home care across Michigan. You will coordinate a large team of professionals, negotiate pay rates, and ensure timely reporting while handling high-pressure situations.

The role requires after-hours availability (5:00 pm to 5:00 pm on select days), strong communication, organization, and the ability to maintain professionalism under stress.

Qualifications

• Experience in a high pressure, customer facing role.
• Proven track record in building positive relationship with clients.
• Collaborative personality and able to build strong personal relationship.
• Highly organized with attention to detail and a dedication to resolving issues.
• Calm and effective under pressure. Able to remain professional in high stress situations.
• Able to plan, execute and manage high volumes of work.
• Critical thinking skills related to time sensitive issues.
• Ability to effectively and professionally communicate with internal and external clients.
• Requires strong analysis, judgment, negotiation, and problem-solving skills.
• Flexible attitude in accepting unique and non-standard solutions.
• Able to train and/or mentor others

Responsibilities

• Take all calls after hours during shift, or returning missed calls within 10 minutes
• Document detailed notes in real-time and sending out completed report by 10am the next day
• Communicate effectively with clients, staff members, CSMs and ODs
• Think critically and maintain a calm, professional composure during high stress situations
• Fill shifts while being cognizant of margins and utilization
• Assist staff with tablet issues and submit tickets to IT if necessary
• Schedule or update shifts in EMR
• Provide creative solutions that align with our mission statement

Skills

High pressure experience

Customer facing

Relationship building

Collaborative

Organization

Calm under pressure

Time management

Communication

Negotiation

Problem solving

Mentoring

Tools

EMR

Job description

Centria Healthcare is seeking a Part Time Healthcare On Call Representative to manage in-home care across Michigan. You will coordinate a large team of professionals, negotiate pay rates, and ensure timely reporting while handling high-pressure situations.

The role requires after-hours availability (5:00 pm to 5:00 pm on select days), strong communication, organization, and the ability to maintain professionalism under stress.