In-Home Care Operations Manager

Centria Autism; Farmington Hills (MI); On-site; USD 55,000 - 58,000; Full time

Job summary

Centria Healthcare is seeking a Client Service Manager to lead in-home care delivery for catastrophically ill or injured clients across Michigan. You will coordinate a large healthcare team, manage case opens, and oversee HR functions while ensuring quality and client satisfaction.

The role requires strong communication, relationship-building, and organizational skills to navigate high-stress situations, with a salary range of $55,000–$58,000 plus KPI-based raises.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in a high pressure, customer facing role.
• Proven track record in building positive relationship with clients.
• Collaborative personality and able to build strong personal relationship.
• Highly organized with attention to detail and a dedication to resolving issues.
• Calm and effective under pressure. Able to remain professional in high stress situations.
• Able to plan, execute and manage high volumes of work.
• Critical thinking skills related to time sensitive issues.
• Ability to effectively and professionally communicate with internal and external clients.
• Requires strong analysis, judgment, negotiation, and problem-solving skills.
• Flexible attitude in accepting unique and non-standard solutions.
• Able to train and/or mentor others.

Responsibilities

• Attend meetings, conference calls, and case openings as required.
• Communicate with clients regarding quality of care and satisfaction.
• Review patient satisfaction surveys and resolve issues.
• Coordinate staff scheduling and manage care delivery across Michigan.
• Source candidates, conduct interviews and orientations.
• Maintain client charts with all relevant communications.
• Develop staff to meet current and future client needs and growth.
• Build relationships with referral sources and pursue new partners.
• Ensure compliance with regulations and company policies.

Skills

Customer facing experience

Relationship building

Highly organized

Calm under pressure

Time management

Communication skills

Negotiation

Problem solving

Mentoring/training

Education

Bachelor’s degree or equivalent experience

Job description

Centria Healthcare is seeking a Client Service Manager to lead in-home care delivery for catastrophically ill or injured clients across Michigan. You will coordinate a large healthcare team, manage case opens, and oversee HR functions while ensuring quality and client satisfaction.

The role requires strong communication, relationship-building, and organizational skills to navigate high-stress situations, with a salary range of $55,000–$58,000 plus KPI-based raises.