Part Time Healthcare On Call Representative

Centria Healthcare; Farmington Hills (MI); On-site; USD 25,000 - 36,000; Part time

Job summary

Centria Healthcare is seeking a Part Time Healthcare On Call Representative to manage in-home care across Michigan. You will coordinate a large team of professionals, negotiate pay rates, and ensure timely reporting while handling high-pressure situations.

The role requires after-hours availability (5:00 pm to 5:00 pm on select days), strong communication, organization, and the ability to maintain professionalism under stress.

Qualifications

• Experience in a high pressure, customer facing role.
• Proven track record in building positive relationship with clients.
• Collaborative personality and able to build strong personal relationship.
• Highly organized with attention to detail and a dedication to resolving issues.
• Calm and effective under pressure. Able to remain professional in high stress situations.
• Able to plan, execute and manage high volumes of work.
• Critical thinking skills related to time sensitive issues.
• Ability to effectively and professionally communicate with internal and external clients.
• Requires strong analysis, judgment, negotiation, and problem-solving skills.
• Flexible attitude in accepting unique and non-standard solutions.
• Able to train and/or mentor others

Responsibilities

• Take all calls after hours during shift, or returning missed calls within 10 minutes
• Document detailed notes in real-time and sending out completed report by 10am the next day
• Communicate effectively with clients, staff members, CSMs and ODs
• Think critically and maintain a calm, professional composure during high stress situations
• Fill shifts while being cognizant of margins and utilization
• Assist staff with tablet issues and submit tickets to IT if necessary
• Schedule or update shifts in EMR
• Provide creative solutions that align with our mission statement

Skills

High pressure experience

Customer facing

Relationship building

Collaborative

Organization

Calm under pressure

Time management

Communication

Negotiation

Problem solving

Mentoring

Tools

EMR

Job description

Part Time Healthcare On Call Representative

Position Overview:

The On Call Representative will be responsible for managing the delivery of in-home care to a group of catastrophically ill or injured clients across the state of Michigan. On Call representatives manage a large team of healthcare professionals (such as Nurses, Aids, etc.). The On Call Representative coordinate the logistics of care in conjunction with the Client Service Managers, negotiates pay rates, and works collaboratively with their team and clients through high-pressure situations.

Shift Times: 24 hr shift; 5:00 pm to 5:00 pm Friday and/or Saturday

On Call Representative Essential Functions:

The ideal candidate must be able to perform the following essential job functions with or without reasonable accommodations.

• Complete in office training with Operations/CSMs
• Take all calls after hours during shift, or returning missed calls within 10 minutes
• Document detailed notes in real-time and sending out completed report by 10am the next day
• Communicate effectively with clients, staff members, CSMs and ODs
• Think critically and maintain a calm, professional composure during high stress situations
• Fill shifts while being cognizant of margins and utilization
  • Avoid high pay rates and overtime
• Assist staff with tablet issues and submit tickets to IT if necessary
• Schedule or update shifts in EMR
• Provide creative solutions that align with our mission statement

Qua lifications:

• Experience in a high pressure, customer facing role.
• Proven track record in building positive relationship with clients.
• Collaborative personality and able to build strong personal relationship.
• Highly organized with attention to detail and a dedication to resolving issues.
• Calm and effective under pressure. Able to remain professional in high stress situations.
• Able to plan, execute and manage high volumes of work.
• Critical thinking skills related to time sensitive issues.
• Ability to effectively and professionally communicate with internal and external clients.
• Requires strong analysis, judgment, negotiation, and problem-solving skills.
• Flexible attitude in accepting unique and non-standard solutions.
• Able to train and/or mentor others

All applicants receive consideration of employment without regard to race, color, creed, religion, age, sex, national origin, ancestry, disability, veteran status, size, height, weight, marital status, family status, gender identity or expression, affectionate or sexual orientation, genetic information, or any other legally protected status.