Part-Time On-Call Crisis Response Specialist

Prestera Health Services; Charleston (WV); On-site; USD 25,000 - 33,000; Part time

Job summary

Prestera Center on Morris Street in Charleston, WV is seeking an On-Call Crisis Worker for part-time coverage. The role involves responding to crisis calls, conducting screeners/assessments, documenting services, and coordinating handoffs to ensure timely stabilization for consumers and their families.

Responsibilities include crisis evaluation, collaboration with system partners, and providing education to families to promote resilience and recovery.

Qualifications

• Bachelor’s Degree in a human service or health care related field.

Responsibilities

• Engages with consumers and families, physicians, health care providers, internal and external team members.
• Provides face-to-face and phone crisis support to individuals in need of crisis services.
• Answers all incoming calls quickly with standard greeting and screening protocol.
• Provides crisis assessment/support visit within an hour of the crisis call unless approved by supervisor.
• Provides case consultation to staff as requested.
• Completes crisis safety plans on individuals when assessments are completed face to face.
• Receives calls and refers consumers and families to additional services based on individual consumer need.
• Works different shifts and provides on call coverage for mobile crisis.
• Responds timely to all incoming calls after normal business hours, including but not limited to hospitals, commissioners, petitioners, crisis units, etc.
• Completes all needed documentation as well as ensuring the petition, certification, and medical records are provided to the parties involved if needed.
• Provides hand off communication to staff when an open consumer accesses crisis services for support.
• Completes follow-up activities with assigned consumers.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports
• Utilizes technology provided to perform job efficiently and effectively.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

Education

Bachelor’s Degree in a human service or health care related field

Job description

Prestera Center on Morris Street in Charleston, WV is seeking an On-Call Crisis Worker for part-time coverage. The role involves responding to crisis calls, conducting screeners/assessments, documenting services, and coordinating handoffs to ensure timely stabilization for consumers and their families.

Responsibilities include crisis evaluation, collaboration with system partners, and providing education to families to promote resilience and recovery.