Part-Time Office Assistant & Receptionist

Paycom - ATS; Batavia (IL); On-site; USD 28,000 - 33,000; Part time

Job summary

Batavia Container Inc. is seeking a Part-Time Office Assistant – Front Desk to welcome visitors, answer calls, and support customers and clients. The role covers clerical duties with a focus on professional, courteous communication in person, by email, and over the phone.

Responsibilities include data entry, scheduling, quotes, ERP data maintenance, and assisting Accounts Payable/Receivable as needed. Office environment, standard hours, and a supportive team.

Qualifications

• Customer service oriented with a professional demeanor.
• Ability to prioritize tasks, manage time, and multitask.
• Excellent verbal and written communication skills.
• Professional phone etiquette and communication.
• Reliable, punctual, and able to work independently with minimal supervision.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office; clerical experience preferred.
• HS diploma or equivalent required.
• Willingness to learn about the corrugated packaging industry.

Responsibilities

• Perform data entry accurately with strong attention to detail.
• Answer incoming phone calls, take messages, and relay promptly.
• Respond to customer inquiries by phone, email, and general correspondence.
• Manage meeting room availability and scheduling.
• Assist with preparing customer quotes.
• Maintain professional email and phone correspondence with customers.
• Enter and maintain account information in ERP system.
• Provide clerical and administrative support to the Customer Service team.

Skills

Customer service

Multitasking

Attention to detail

Verbal and written communication

Phone etiquette

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details: Job Location: Batavia Container Inc - Batavia, IL 60510, Salary Range: $20.00 - $24.00 Hourly, Job Shift: Standard Office Hours, Reports to: Deputy Director of Customer Service

Employment Status: Part-Time

Work Environment: Office environment

Purpose

The Part-Time Office Assistant – Front Desk is responsible for welcoming visitors, answering phone calls, assisting customers and potential clients, and performing general clerical and administrative duties. This position will provide front-desk and office support while maintaining a professional and courteous demeanor in person, by email, and over the phone.

Essential Duties & Responsibilities

• Perform data entry accurately and efficiently, with strong attention to detail.
• Answer incoming phone calls, take messages, and ensure messages are promptly communicated to the appropriate staff member.
• Respond to customer inquiries and complaints by phone, email, and general correspondence.
• Manage meeting room availability and scheduling.
• Assist with preparing customer quotes.
• Maintain professional email and phone correspondence with customers.
• Assist with entering and maintaining account information in BCI’s ERP system.
• Provide support to the Accounts Payable and Accounts Receivable departments with projects as needed.
• Provide clerical and administrative support to the Customer Service team as needed.
• Monitor and maintain office and facility inventory, including office supplies, equipment, and production inventory.
• Assist with coordinating office services, including cleaners, maintenance service providers, and related contracts.
• Assist the Sales team with meeting scheduling, including arranging refreshments and meals.
• Perform other duties and special projects as assigned by the Deputy Director of Customer Service

Qualifications: Qualifications & Requirements

• Customer service-oriented with a professional and positive attitude.
• Ability to prioritize tasks, manage time effectively, and multitask.
• Excellent verbal and written communication skills.
• Excellent phone etiquette and professional communication skills.
• Reliable, punctual, and able to work independently with minimal supervision.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office and general computer skills.
• Previous clerical, administrative, or customer service experience required.
• High school diploma or equivalent required.
• Willingness and ability to develop knowledge of the corrugated packaging industry.
• Ability to maintain confidentiality and protect customer, accounting, and company information.
• Ability to work a consistent part-time schedule and provide additional coverage when needed, with advance notice when possible.