Customer Service & Admin Coordinator — Manufacturing

Batavia Container; City of Batavia (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) company match

Paid Time Off (PTO)

Job summary

Batavia Container is looking for a Customer Service Support to assist with customer correspondence, order processing, and inventory tracking. The role involves providing backup receptionist support by managing incoming calls and welcoming guests within a busy corrugated packaging manufacturing environment.

The ideal candidate should possess strong customer service skills and have at least 2 years of experience in a manufacturing setting. Benefits include medical, dental, vision insurance, and a 401(k) match.

Qualifications

• 2+ years of customer service or administrative experience in manufacturing, packaging, or industrial environments preferred.
• Strong computer skills including Microsoft Office and ERP/order entry systems.
• Experience in corrugated packaging, printing, or production scheduling is a plus.

Responsibilities

• Process customer orders, quotations, revisions, and reorders accurately in ERP/order entry systems.
• Assist Customer Service Representatives with entering orders and communicating with various departments.
• Maintain accurate customer records and respond promptly to inquiries.

Skills

Customer service experience

Administrative skills

Organizational abilities

Multitasking

Communication skills

Computer skills including Microsoft Office

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

ERP/order entry systems

Job description

Batavia Container is looking for a Customer Service Support to assist with customer correspondence, order processing, and inventory tracking. The role involves providing backup receptionist support by managing incoming calls and welcoming guests within a busy corrugated packaging manufacturing environment.

The ideal candidate should possess strong customer service skills and have at least 2 years of experience in a manufacturing setting. Benefits include medical, dental, vision insurance, and a 401(k) match.